Samson International

My advice to all who read this posting is to not by any furniture from Costco which is made or sold by Samson International out of High Point North Carolina. I purchased a very nice looking granite top bar at Costco, it was $1850 on for $999. It came in 3 separate boxes. I needed to hire a mover in order to get it the main bar section into the basement ($100). Once all containers were opened, I found severe cracking and splitting of the wood on the 2 side sections of the bar. I contacted Samson International via they’re costumer service 800 phone number. I was told to take pictures and send in, which I did. Received an email saying replacement parts should arrive in 2 to 3 weeks. A month went by and I received nothing. I then contacted SI again, and was told that they are not dealing with this distributor any more, and they will have to repair the items. Well now, the real fun begins. After waiting another 2 weeks and finally getting an appointment with a furniture medic, all that happened was he came out to take more pictures!! When he finally got back to SI, he stated that it would be $1000 CDN to repair (in my house). I was then asked to source out another quote (which also said $1000 to repair). Now SI is saying that the supervisor will not want to pay this amount since I only paid $1000 to begin with. I have been dealing with this issue since late February 2009, and have not reached a satisfactory conclusion as of yet. Daniel Kelowna, British Columbia Canada