Scandinavian Airlines System [SAS]

Scandinavian Airlines System [SAS] Reviews & Complaints

Reviews: 4

1.25 RATING
(1.25)

Total views: 4515

Published: 08 April 2019

Posted by: Marc Rich

BOOKING REFERENCE QEIRDK TICKET NUMBER [protected] FLIGHT NUMBER SK1877 FLIGHT DATE 09/12/2018 We arrived in Copenhagen at approximately 1700 hrs.My luggage never arrived. I went to the SAS office at the airport and was issued a baggage reference number (CPHSK43963) and told to follow the directions. We were leaving Copenhagen on a NCL cruise for 10 days in the Baltic beginning 9/14/2018. I waited to the last minute, 1930 hrs. on 8/13/2018, purchase some replacement clothes. I submitted a bill for $584.17 with all receipts on 10/12/2018. they then notify me that since I didn”t respond within 21 days I was ineligible for the refund. No one at the luggage department told me what I needed to do, nor was I aware of the 21 days. Also, I didn”t get home from the cruise until 09/23/2018. I did not know that there was a time limitation for the refund. In fact, after I got home, the refund was submitted within their @! day requirement. If someone, at the airport, would have given me clear instruction to what was required, I would have done so. I believe SAS is totally indifferent and cares less. If there is anything you can do, I would greatly appreciate it. Thank you, Marc Rich

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