Schaumburg Automedics Inc.

My car was towed by AAA to Schaumburg Automedics, INC. on July 1st, 2010 @ approximately 4:30 PM. At that time my mileage on the vehicle was 119622. After a diagnosis was done, John Jobst stated I needed an upper manifold and the EGR valves replaced due to a hole in the upper intake manifold and the EGR valves were leaking fluid which caused the problem of not being able to drive my vehicle. He also stated other codes came up which had to do with the catalyst converters and other problems. Here are all the codes P0109, P0171, P0174, (P0430 for Catalyst Converter), P1719, P061F, P210. He gave me a $1,100.00 quote and once he replaced these parts he would have to retest to find out if the codes would clear. My car was left at this repair shop for 7 days, from July 1st to the 9th, 2010. I called John Jobst on the following Wednesday July 7th, 2010, because I had not heard from him and he stated at that time my car was not ready because a part was not shipped with the other parts which he needed in order to complete the repairs and that the part would be in that day. Later that same day he stated all of a sudden I needed 2 catalyst converters replaced and it would now cost me an additional $1,724.63. I explained to him at that time I did not have $1,724.63 and that I would tow my car back to Chicago on Friday July 9th, 2010 and would be there to pay him for the parts and labor that was already done on my car which was a total of $1,086.29, which was paid in full, on July 9th, 2010 on my debit visa card. He explained to me that the car was only driving up to 5 miles per hr. Which I already understood the car was not drivable due to the catalyst converters having to be replaced and going only 5 miles per hr. I towed my car back to Chicago to my mechanic, Victor Mayberry, on 07 / 09 / 2010 and he test drove the car and also confirmed the car was only driving at 5 miles per hr. and confirmed that possibly 2 catalyst converters had to be replaced because the car was not getting any power. However, I had already replaced 1 rear catalyst. (My car has 3 catalyst converters). I paid 970.00 dollars for the 2 catalyst converters, which he ordered on 07 / 09 / 2010 and they were being shipped on 07 / 12 / 2010. On 07 / 12 / 2010, 1 catalyst converter was replaced and he was about to replace the 2nd catalyst when he found out there was a vacuum leak coming from my engine where the upper intake manifold was replaced by Schaumburg Automedics Inc., which was suppose to be a new part from a Ford Parts Store. Mr. Mayberry called me and informed me that the upper intake manifold had a hole in it and that it looks like it could be a manufacturer defect and I needed to have the car towed back at Schaumburg Automedics, Inc. and have them replace the part due to being under a warranty because of a defect in the part John Jobst installed in my car. On 07 / 12 / 2010, I immediately called John Jobst back at Schaumburg Automedics Inc. to inform him of this. When speaking with John Jobst the first thing he wanted to know was how much I was being charged for the catalyst converters, which I felt was none of his business and that he needs to take care of the problem concerning the upper intake manifold being defective and replace. He stated to me that he wanted both catalyst converters put on which I could not understand why that was so important to him now when he already had installed the upper intake manifold and the EGR valves with 2 clogged catalyst converters that he knew about and had accepted payment in full of 1,086.29. Well, I had my vehicle towed once again the next day on 07 / 13 / 10 to John Jobst at Schaumburg Automedics Inc. While there he refused to stand by the warranty for the upper intake manifold because there was 8 miles on the car and 1 converter was not installed. Now for 1. He did not mind installing an upper intake manifold and the egr valves knowing the catalyst converters were bad from the beginning due to the check engine light was on, the car was in the same condition when I left his shop and the manifold and egr was in the same condition it was in when I had it towed to him on 07 / 01 / 10. 2. He accepted money knowing this. 3. He had to test drive my car in order to find out the car was only driving 5 miles per hr. and how many times he or his mechanics had to test drive my car after being there for 7 days. 4. He lied about my car not being drivable and even driven, when a Hertz rental car employee and myself saw him driving my car in and out of the shop on 07 / 01 / 10, when he thought I had left the area, 5. He also lied about the mileage on his invoice as being 119622 which is the same when I checked my vehicle out of his shop on 07 / 09 / 10 a week later and I know there should have been more miles listed on his invoice on 07 / 09 / 10 when I checked my car out from test driving the vehicle alone not to mention the miles from John Jobst driving it on 07 / 01 / 10 in and out of his place of business. 6. The parts he purchased from Ford were suppose to be new parts; however, why did the upper intake manifold still have a hole in it and the EGR valve was burned out. 7. These parts were under warranty for 12 months or 12,000 miles whichever came first which he did not honor and he violated several sections of the Magnuson-Moss Warranty Act of 1975. 8. My car is still in the same condition it was in when I first had it towed to Schaumburg Automedics Inc., on 07 / 01 / 2010. This is unacceptable business ethics due to the part is under a warranty, the car had to be test driven not to mention pushed, towed several times, and after 7 days in John Jobst shop the mileage on the receipt still read 119622?, and he refused to give me the receipt or a copy for the upper intake manifold from the Ford Parts store. He ripped me off of 1,086.29 and deceived me because as a certified mechanic he knew that the catalyst converters should have been replaced first before he did the work to replace the upper intake manifold and the EGR valves. Desired Resolution:I would like my money back in total due to John Jobst from Schaumburg Automedics, Inc., did not stand behind the warranty agreement for the parts replaced on my vehicle that was suppose to be new parts. He deceived me to think that the upper intake manifold and the EGR valves needed to be replaced first when he knew that the catalyst converters should have been replaced first. He accepted payment in full of 1,086.29 for work that was not satisfied. He lied about the mileage on the receipt when checking my car out of his establishment and that the car was not drivable or driven by him or anyone else in his shop after being there for 7 days, which myself and a Hertz rental car employee saw John Jobst driving the vehicle on July 1st, 2010 in and out of his place of business. He refused to give me the receit or a copy showing that the parts were new from Ford Parts, which was my right to have. I did not have use of my car until 07 / 24 / 10. I have had to purchase another upper intake manifold from Ford which is cost me an additional 323.00 dollars and the EGR valve which cost me 107.00, which I had already paid for to John Jobst at Schaumburg Automedic Inc for parts that was never replaced and I have proof that the parts that were removed from my 2005 Mercury Montego are the original parts. I had to pay 911.00 for a rental car from Hertz for 23 days because of all this deception by John Jobst. John Jobst has lied and changed his statements several times about how many miles my car was driven which leads me to believe he is a lieing, deceiving business man and has no respect for consumers. This is unethical business practices, deceitful, and totally unacceptable on how a business should be conducting business and how they treat consumers who put their trust in business recommendations, products, and services.