I never write negative or bad reviews about any service/ company but the kind of treatment I received from Shoff Orthodontics was so pathetic that I couldn’t’ stop myself from doing it. I believe it is my social responsibility to make others aware of this bullcrap clinic. This is one place you should avoid going to at any costs! The staff at Shoff Orthodontics does not know how to treat their patients properly and the main ortho Dr Shoff is nothing but a cold-hearted guy. His selfish and deceptive nature can easily make your whole experience a disaster. I found out about Shoff Orthodontics from Google. I recently moved to California and wanted to find a good orthodontist as I had to get my braces removed. Shoff Orthodontics has an awesome online reputation, they have the perfect five-star rating across all the reviewing platforms including Google Maps. Seeing their “flawless” reviews, I booked an appointment and went there the next day. It was the biggest mistake I made this year. Please IGNORE the “5 starred reviews” which does not have much context to them, because 95% of the time, THEY ARE FAKE. If I knew this before, I would have avoided Shoff Orthodontics without any problem. I went to Shoff Orthodontics and they made me wait for TWO HOURS because Dr Shoff “wasn’t ready to see me”. My appointment was on for 4:30 PM and I got it at 6:30 PM. I told Dr Shoff that I needed to get my braces removed, but he didn’t say a word. He just told me to lie down on the chair and relax. Then he came and pulled out a set of pliers and started removing the braces. I was a little aghast from his actions because he did not utter a SINGLE WORD during this whole scenario. Not only that, I booked the appointment only for a checkup and I was not ready for the braces removal stuff. When he got done with removing the braces he said,” Now you can leave” and then started looking at me in a weird way. I got out of the room and I was greeted with a $900 bill for my braces removal! I asked the receptionist WHY THE HELL WOULD I PAY NINE HUNDRED BUCKS FOR A BRACES REMOVAL!!! And she simply stated that the bill is totally normal and I should simply use my dental plan to pay for it. I don’t have a dental plan and I did not expect to pay such a crazy amount of money for something this simple. I talked to the staff of Shoff Orthodontics for around 10 minutes and their behaviour was very hostile & rude. I decided to simply pay them off and head home. I am never going back to Shoff Orthodontics my whole life. This place has the worst customer service you can imagine. Please avoid Shoff Orthodontics!
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This complaint and/or review was posted on Defaulters.com on 10:27 am, May 11, 2019 (CST) and is a permanent record located at: https://www.defaulters.com/scam/shoff-orthodontics/.
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