I was charged for product and weeks later, when I inquired, I was told the product was on back order with a date to be received in another two to three weeks. I called again and then again and each time the product was on back order and was soon to arrive – and a tracking number was promised as well. I finally got suspicious and cancelled my order and then immediately got my credit card company involved. Silicon Solar said they would be refunding my money right away but they true to form, delayed and delayed, and stalled. Thankfully, my credit card company refunded me my money in full and then started investigating Silicon Solar. Silicon Solar first claimed I had received the merchandise but never returned it to them, and then changed their tune and said they had sent me a refund in a check. Not only did I never recieve the merchandise, I never received a check from them, nor a tracking number evidencing my receipt of the shipment, nor a copy of the canceled check. Throughout my interaction with Silicon Solar I kept email records of all communications with Silicon Solar and I provided that to my credit card company. After my credit card company contacted Silicon Solar again after they disputed my claim for a refund, Silicon Solar dropped their defense and paid the credit card company. Because I had engaged my credit card company early on and had kept meticulous records of communications, my money was refunded to me and the case is closed. I will never us Silicon Solar again and I am doing what I can on every site I can get to to tell my story. It took me 3 months of back and forth and empty promises before my credit card company resolved the matter for good.
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This complaint and/or review was posted on Defaulters.com on 22:18 pm, September 26, 2019 (CST) and is a permanent record located at: https://www.defaulters.com/scam/silicon-solar-review/.
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Silicon Solar Reviews & Complaints
Beware of Silicon Solar’s exchange/return policy! This item was recommended to me by their sales rep, and it is the most underwhelming water pump I have ever seen in all my professional years. The pump is TINY and weak, the LED lights are dim and don’t illuminate anything, and the fountain heads are of very poor quality. The solar panel doesn’t come with any mounting bracket, and if one were to mount the panel to something themselves, it would void the warranty. After placing the pump in a clean, freshly-filled pre-fab pond, the pump worked for one weekend, and then began to fail over the course of 2 more days. After calling their customer service reps for help in exchanging it for something of better quality (like their lighting), I was reminded that I would need to pay a 25% RESTOCKING FEE, as well as shipping, which is approximately $15 from Seattle. So after the exchange, I would only get $60 of store credit. Quite a racket they’ve got going. They should add this to their return policy: “This item loses 40% of its value after purchase.” That way, I wouldn’t have bothered.
Silicon Solar Reviews & Complaints
Buyer Beware, believe everything you read. Once they take your money good luck with your order. If you do order with them use a very reliable credit card that has a good fraud department. After 2 months we have only received parts of our orders and now cannot get anybody to call back or even answer the phone or online tech support. This company is a rip off if there ever was one and their customer service is even worse. DON’T BUY FROM THIS COMPANY! YOU HAVE BEEN WARNED.
Silicon Solar Reviews & Complaints
Fool me once shame on me, fool me twice…And I must be an idiot. I had problems a couple of years ago (order lost, found, lost again, shipped but item didn’t work, got it to work, stopped working after a month, gave up) but figured they were still around and gave them another try. If you want an exercise in futility by all means TRY to order from this company. Their website repeatedly rejected my order (credit card system inoperable) so customer service attempted to manually process the order. A few days later I was notified it was still rejected. I called back and spent even more time trying to get this processed. In the end I just gave up. Seems they don’t need my business and I don’t need the frustration. They were nice, just can’t seem to get the job done.
Silicon Solar Reviews & Complaints
I ordered 10, 000.00 worth of product from Silicon Solar, They offered a 5% discount if I paid with a check. The product was to picked up in Ca on May the 19th. The product never arrived I canceled the order on the 29th and have been trying to get my money back ever since. Do not purchase anything from this company.
Silicon Solar Reviews & Complaints
I purchased a solar fountain pump that was delivered not working, I called customer service and they said they do not take returns for 60 days.. then proceeded to tell me to take it apart (which I did not!) It is obvious the solar component is not working.. They now don’t answer their phone calls.. ..Buyer beware.. Cancelled credit card transaction.