Agreed to “bundle deal” which was to include my iphone 6s plus and $25 airtime with Total Wireless (Tracfone) for $55.06/month. Received device and airtime card with zero issues. Month two I paid the $55.06 and several days later my service was disconnected. I assumed it was a mistake so I called and paid to restore service. However, after numerous calls to SmartPay I was told the lease payment and wireless service were separate despite what my transaction summary said. Each month, I am given an email of my payment due and it says $55.06 lease payment $0.00 phone service but that is inaccurate. That’s how it’s supposed to be but if I pay the $55.06 the phone service will disconnect several days later. I reached out to Tracfone Corporate (Total Wireless) and was issued a refund for the phone service but was told I didn’t have a bundle deal and I would have to talk to SmartPay. Well SmartPay obviously knows they are scamming people and so they don’t respond to emails and via phone they run you in circles and lie repeatedly and stick to the story that you owe them money and they have done nothing wrong. They refuse to even tell me how to return the device and cancel the contract. I won’t return it without agreement from them because others have and still have been billed. This company is legitimately a scam. And even the wireless companies know it. Even the BBB (Better Business Bureau) has revoked its accreditation due to too many complaints of similar nature.
This company doesn’t ever provide leads. They take your money and your credit card info and NEVER send leads. They will continue to charge
The staff is the worst part of this place. They are dirty, rude and just straight up gross. White chick with dark hair was literally
All my issues were solved, but they tried charging me more than what I had expected. They said it would be about 125 an hour and that it
I can’t believe you all are still in business with the shady dealings you all have going on. Paid for expedited shipping, received the
We ordered $375. worth of products and never received nothing, they kept the money and no response from them. Totally disappointed and
I sent $409 for an upper. He said he could only use Zelle. Well that was the same as sending cash. No response to any emails (lots of
This company does not allow you to register or use the prepaid card from Anthem I have tried numerous times to activate this card on their
Managing Lawyer Izzy Yetnikoff was an outrageous exercise in futility, exertion and cash for me. Legal counsel Izzy Yetnikoff has brought
This complaint and/or review was posted on Defaulters.com on 08:42 am, July 27, 2019 (CST) and is a permanent record located at: https://www.defaulters.com/scam/smartpay-leasing/.
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