Reviews: 2


Total views: 4331

Published: 16 September 2019

Posted by: Anonymously

I ordered the complete Newhart series from It came from China although the company is located in the USA and billing is done by some other company, who knows where. Kimberley Weis is the person who fronts this company, and apparently a number of others as well. She is “customer service” for SmileDVD, but has an ordinary Google Mail account. I exchanged about 30 emails with her in my attempt to sort out the mess ordering from them got me into. When the set of DVDs arrived, they had been packaged in a very makeshift way by Mr Wu in China. The quality of the copies was quite poor, but the real problem was that many discs were duplicates, and so a great number of episodes were missing. I took this up with SmileDVD, and Kimberley told me to go through all the set of DVDs to identify the missing episodes and they would be replaced. It turned out then that they hadn’t got any replacement discs, so I had wasted a huge amount of time to no avail. I was then offered a partial refund if I kept the discs I had, or a full refund if I returned the original order (by registered post) to China. I opted for the full refund. The refund took many weeks to come, and I had to chase it up. I was surprised it came at all. However it did not include postage/shipping charges which set me back £24. Kim (is she the whole company?) refused to refund the postage charges in spite of the earlier promise of a “full” refund. I pointed out that when I placed the original order it didn’t say anything about separate postage and shipping charges. When I pursued this with Kimberley she simply stopped answering my emails, even although the company promises “Your satisfaction is 100% guaranteed”. I think not! SmileDVD has wasted an enormous amount of my time and cheated me out of £24. DO NOT have anything to do with them, or any other company where Kimberley Weis turns up. Presumably she is doing the same work under different company names.

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