Soft Surroundings

Soft Surroundings Reviews & Complaints

Reviews: 3

1.67 RATING
(1.67)

Total views: 4161

Published: 14 January 2018

Posted by: misccomment

I ordered two items to have expedited shipping (overnight). When checking out, it doesn’t state that they won’t deliver on a Saturday. I called to ask if they could have it delivered on a Saturday, since it was my birthday. A very rude customer service agent named Lisa stated, you should read the shipping page which is located at the bottom of the website. I asked again if anything could be done to have this sent overnight, since I paid $35.00 in overnight shipping. She, in her little girl voice, stated once again, I’m looking it up, I stated what was she looking up – she said the shipping page where it states they only deliver on business days. In fact, their website states: When will my order arrive? In-stock orders are typically delivered within 2-4 business days from the expected ship date via Fedex unless an expedited ship method is chosen. FEDEX Home delivery delivers Tuesday through Saturday. FEDEX commercial to a business delivers Monday through Friday. Can I get my items more quickly? 2nd Day shipping: For delivery in 2 business days, please add $7.95 to our standard shipping charge. Next day delivery: For delivery in 1 business day, please add $15.95 to our standard shipping charge. I informed Lisa that it states FEDEX Home delivery delivers Tuesday thru Saturday. She said, no not on expedited!!! As her voice climbed higher and higher. Very rude woman. This page of their shipping instructions is not listed when you are checking out. It does not state anywhere on the checkout page that if you pay $35.00 you can’t get something delivered on a Saturday. They are misleading the public with their shipping and get you to pay more. I am now out the order and the shipping. Caution to the buyer.

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