Sony Xperia

I got new Sony Xperia Z phone.After 3 months,my phone dropped and causes the touchscreen not to work.I contacted Sony technical support to fix my phone.As I was told it is not a warranty issue, I was advised to pay $185 flat rate for the repair.They created an RMA 71213294742 on 07/12/2013.I sent my phone to Sony repair center with tracking ZWR03194254716436.After delivery on 7/18/13, I got an email from Sony that they will repair my device within 14 Business days starting from the date of delivery. They will contact me within that period to pay $185 for the repair in case the damage is not warrantied.I called Sony on 8/6/13 and I was told that my phone will be shipped back the following day and they will email me the tracking .I called them again the next day and they confirmed the same information.I called them on 8/8/13 requesting any updates.To my surprise, they escalated my case to a manager called Eddie.He affirmed they will contact me within 48 business hours.Unfortunately I never got a call back.On 08/12 I called them again.I spoke with another manager who did not bother wasting his time with me informing me that Eddie has left for the day and I have to call back the following day.Tuesday, I called and spoke with Eddie.He said that there is no part for my phone that is why it is on hold.He promised me to check if they can replace the phone.Eddie called me the following day stating that Sony will replace my phone and if I do mind if the color is black.This is the only color they have in stock.I did not mind.So Eddie confirmed that they will ship the new phone out that day and I will be receiving my phone the following day.AS I did not receive anything on 8/15, I called Eddie back to ask for a tracking number. He told me that he will get back to me by the end of the day with a tracking .I was so surprised when I received a call from Sony, speaking with a supervisor Carlos who told me that my phone was evaluated and it is not a warranty issue.They won’t repair it and they will send it back.