Do yourself a big favor and dont even consider booking anything through Southwest Vacations. After booking six months in advance for a trip to Disney that we had saved two years for, they completely botched our plans. We had booked a 1 bed/ 1 bath villa which, according to their website had a full kitchen and a hot tub and coordinating flights. A few weeks prior to the trip, I had called the hotel to ask for a certain area of the resort to be told that our reservation was for an incorrect week and an efficiency room. After several calls and literally hours on the phone, it turns out Southwest vacations doesnt book the premium villas but only guarantees the efficiencies. Their advertisement depicts the opposite. Being that I had a very specific room type in mind, I attempted to cancel the hotel portion of the trip but was told by a supervisor named Felicia that I would have to cancel my flights as well. Being a few weeks off our travel dates, re-booking the flights would be at a substantial increase in price. I explained that I simply wanted what I had booked and paid for and the cancellation was no fault of mine. At no time did Southwest Vacations attempt to procure the premium villa of find a villa with the amenities their website has advertised. Rather, they spoke down to me and stated ” a kitchenette is almost the same”. They then claimed that I had called earlier and demanded a handicapped room which is simply not true. Regardless of what they THINK, I want what I booked and what I paid for. In summary, they said I would have to get a rental car to keep my flights. They charged me an additional $250 on top of their “bulk rate” (see more expensive) airfare. We already HAD a rental car but now needed a hotel. This trip ended up costing us several hundred dollars more because they falsely advertised the room and then penalized us for cancelling it. Customer service was a nightmare, each person told me something different yet they became increasingly rude and angry with each call. As though I was being unreasonable actually wanting the dates and room that I wanted! I will never even consider booking with them again. Horrible. I have complained several times to customer service and am being ignored.
After getting scammed out of $329.00 from guns-warehouse.com, a simple search of some of the verbiage in the website popped up 4 other
John Sutton is loser trash, complete scum of the earth low life idiot turd monger asshole bastard Wife Beater Threw hot water on a poor woman Bloomsburg PA
WARNING JOHN SUTTON IS A DOMESTIC VIOLENCE PURPITRATOR HE BEAT A WOMAN THEN TREW HOT WATER ON HER. HE WAS CHARGE WITH FELONY ASSAULT.
Dirty Cop Raymond Ketchmark falsified police reports. Ketchmark routinely receives grafts to make creative reports with false narrative to
They will double or triple charge you by failing transactions and then charging your account. They have no proper online or official
My family has been being harassed by a middle aged man named who goes by the name John but I have been advised by the authorities that his
We drove over a hour and bought a SUV she and the man from the service center cleared the codes found the real koh guy who we bought
BIG SCAM. DO NOT BUY. ORDERED TURQUOISE INDIAN NAVAJO RING AND GOT A RING MADE OF TIN. Previous Review Next Review
My husband and I our purchased in the fall of 2019. They enticed us saying that we could get a free vacation to Hawaii and free airfare
This complaint and/or review was posted on Defaulters.com on 10:57 am, February 17, 2020 (CST) and is a permanent record located at: https://www.defaulters.com/scam/southwest-vacations/.
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