Stratosphere Hotel

Stratosphere Hotel Reviews & Complaints

Reviews: 9


Total views: 4355

Published: 23 August 2019

Posted by: Jocelyn Ingham

Following our stay at Stratosphere 12th to 15th July I note I have not received a reply to two emails sent to your hotel. Please respond ASAP. I have checked my paperwork and note it does not state there would be a resort fee. I queried the charge at the self service check in with a member of staff who was there to assist guests, and told I must pay the fee. I have today been advised to raise this with you and request a refund based on the fact I was unaware of the charge as the cost is not stated in my booking. The lack of information and response to my query is not adequate or customer service friendly. I feel it is not correct to enforce unexpected charges on guests when relevant information is not supplied in their booking. I look forward to hearing from you. Jocelyn Ingham

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