The list of work we had agreed to do to my site was to be completed over a two week period. A few weeks after that, with the project still not complete I received an email saying that the work was finished and that they wanted the balance paid and then would go live with the site. (We had agreed on a price for the entire project, not an hourly rate.) There were many points that were not complete. This was a theme throughout my experience with these people. They would say the work was done, when it wasn’t, and then would want money. In my experience, never pay someone the final balance until the work is done! (Which I didn’t, thankfully or it would never have been completed.) It took them over 6 months to complete the work (there were a few small additions to the project on my part but nothing that would add 5 months to the work!) I had to beg and plead for them to finish the work or even to get a response to my emails and would be ignored for weeks. When I would finally speak to one of the guys on the phone he would tell me how annoying the fine points I needed done were and that he just never felt like doing them. Definitely not very professional. I put up with them through all of this. For the additions to the project that were not part of the flat rate, I ended up paying their “”discounted”” hourly rate. The thing that finally got me mad in the end is that they were trying to charge me the hourly rate for items that were in the original work and had already been paid as part of the flat rate. When I told them not to charge me for those items – they went ahead and did it anyway, without my authorization. I had to contest this with my credit card company and thankfully I won. One more thing: I purchased a few magento extensions though them and they never gave me the serial number so now I am not entitled to updates or customer support – even though I paid for them. These people are difficult to deal with and unprofessional. They do not complete projects on time, they basically practice fraudulent credit card activity and they don’t give you the extensions that you pay for.
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