I arrived on time at Sunset Periodontics & Implant Dentistry and pleased with the arrangement, I found everything well on arrival. It wasn’t long after my arrival that I noticed a noisy room, and this happened suddenly. There were children and families at the reception area waiting for their turn in queues. The poorly arranged appointments did not go according to plan as I have heard from the personnel.
The appointments got rearranged by another staff member this caused frustration among the patients over their schedules. I did not expect a bad impression on my first visit to Sunset Periodontics & Implant Dentistry. Just when I felt this practice is the best choice to have my implant, I realized the bad-mannered staff is not knowledgeable about dental care.
The day started unpleasant with ill-mannered staff members trying to re-appoint dental appointments to specific patients. The staff members don’t care about the inconvenience caused to patients. Every moment of that morning was a disappointment. The feeling of being tossed from one end of the room to the next came over me. The personnel at Sunset Periodontics & Implant Dentistry don’t know the meaning of being sincere to patients. The lack of customer service to patients made me aware of the atmosphere at the practice.
I expected a friendly atmosphere, instead, came across less qualified employees at the front desk.
The first impression I got from Sunset Periodontics & Implants Dentistry is that it\’s a bad practice and provides terrible customer’s service.
I will not recommend this practice to anyone who seeks dental care. There are better-skilled practices elsewhere.
A dentist visit is supposed to be relaxing and calm. I felt stressed from listening to the issues with patients about the poorly managed practice. This changed the way I felt about going there in the future for having my dental treatment. They lost me as their patient when I saw the chaos patients had to go through, to have their appointments on schedule.
I don’t see friendly faces and characters at Sunset Periodontics & Implant Dentistry. There is no confidence in having procedures done due to the lack of patient care at the dentist rooms.
The knowledge is poor, dental utensil needs replacing, and the staff members are not professionals in helping patients in answering questions about dental care. The bad experience I had with Sunset Periodontics & Implant Dentistry took a turn away from the bad customer’s services. I did not experience comfort and kindness from their staff, and this was a major downer for me. I walked away when I had the chance.
Patients at Sunset Periodontics & Implant Dentistry shouldn’t feel nervous before a procedure or during the procedure. Unfortunately, at this practice, I felt negative emotions and refused to go ahead with my implants. There is no consideration for patients in pain or patients’ discomfort. I don’t feel good to recommend Sunset Periodontics & Implant Dentistry to any other patient seeking any type of dental care. The unpleasant experience is not a joke to other patients, and they would not take it lightly. There were too many issues with dental care and appointments that made me want to leave immediately from Sunset Periodontics & Implant Dentistry.