Superb Internet Corporation

Superb Internet Corporation Review

Reviews: 1

1 RATING
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Total views: 4053

Published: 08 January 2018

Posted by: Anonymously

BEWARE of Superb Internet! I strongly advice everyone to stay far away from this hosting company. Here is my experience with them: Superb Internet did not meet our needs nor their standard SLA (service level agreement) when we signed up for a 12 month contract of hosting with them. To make matters worse they stole three expensive servers from our company in 2014 and have refused to return them. We told them that their hosting was not meeting our standards after the server rack mysteriously lost power multiple times, we got hacked when they took too long to supply a firewall, and we suffered significant downtime. They caused us to lose tens of thousands of dollars. Now they have a collection agency harassing us to pay for a year of hosting that we only used two months. We payed for the time we used and do not feel that we should have to pay for 10 more months that will not be used. We have well documented support tickets complaining about the service for the first two months. We asked for the 12 month contracts to be cancelled due to the service not meeting our needs. Superb has lied and even said they returned the expensive servers to us which is not true. We have FedEx tracking to prove that the servers were delivered to their Springfield, VA hosting facility. As well we have emails with Ken Numes stating that they were keeping our servers due to the unpaid hosting. However the collection agency stated that Superb returned the servers to us. Superb is a fraudulent company and I advice people to stay away from them. They have had other complaint of fraudulent billing in the past. I should also state that Superb’s billing department added several hundreds of dollars of support hours and charges that were never approved by our company. They certainly committed what would be considered illegal billing practices in Virginia. I recently tried to file a complaint against them with the BBB but business like them just pay the BBB to keep an A+ rating. Superb absolutely stole expensive servers from us which may be technically in their contract if you refuse to pay them, but then they lied about it and claimed that they returned the servers to us. They never met their end of the contract and hosting SLA and I complained within the first 30 days. I asked several times for them to cancel the contract and let me pick up my servers. They refused and continued to act very unprofessionally. .

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