The UPS Store, Inc

The UPS Store, Inc Review

Reviews: 1


Total views: 4391

Published: 16 June 2019

Posted by: Anonymously

I shipped a large audio amplifier through this store. Dropped it off in a box I provided and asked for it to be sealed and packed. They did both and the amplifier was damaged in shipping. Damaged so bad it looked like it had been thrown out of an airplane. I also added $400 in insurance to cover the cost of the amplifier, which was denied by UPS after they saw the packing job, stating that, “There is no way a UPS store packed this.” Well they did. I went back into the store to discuss this with the woman behind the counter who had packed it. She argued over the semantics of them packing it and that I did not pay for “packing.” I paid $60 for shipping and asked that it be packed and sealed. It was both packed using their packing materials aside from the box and it was sealed by them, but so poorly the amplifier was irreparably damaged. They refused to cover the $400 I was out and I HIGHLY recommend not giving them your business. Thanks for nothing Balcones Woods UPS Store!

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