TMobile Review

Reviews: 4


Total views: 4261

Published: 14 October 2018

Posted by: Anonymously

My name is name Salman Axx, I took my son on the 12th to Costco to get him what he wanted after achieving honor roll on his report card it was a phone that he worked hard for all year. so we get to costco to add a line to my tmobile family plan…2 1/2 hours of waiting and was told by tmobile a system glitch is on my account, and it will take 2 hours for a supervisor at tmobile to fix the issue and until then they told costco to issue it as a new line and took a $10 deposit from me over the phone. they would have the issue fixed by then and all i will have to do is call them anytime after 2 hours and they would transfer the new phone number to the existing family plan. At this time Costco had closed and we were only people other than employees left in the store. my son had fell asleep on one of the lawn chairs waiting for the exciting prize he had won killing the whole moment for us. So i agreed and we walked out with his phone on a new (temporary) plan. I get home and after 2 hours by this time i thought it would be ok to call and get this out of the way. After being on hold and repeatedly being transferred from one rep to another specialist i was told that i would have to wait until sunday for the feature to be taken off and the line to be transferred the rep promised me they would call me on Sunday to make sure its all clear that phone call took 2 hours and a lott of holding and explaining the situation….which was exactly what i was told wouldn’t happen because the rep who was on the phone with us at costco notated the account……no one sees any notation , so i was left to explain over and over and over. Sunday rolls by no one calls me so i call in the late evening and i call to find out their was no ticket made and the transfers and same explaining happened for another two hours until a rep says i got it all fixed and you should see your sons number on your family plan in 2 hours….very relieved i said thank you and hung up. the next morning i check and no such transfer has been taken place! monday i talk to three more reps and transferred over and over and after one hour of holding tmobile rep gives me the same promises and tells me that he will fix it all by thursday and i won’thave to talk to anyone else he will call me back……thursday rolls by and no call! today is friday and i have talked to two reps on the phone and one rep online and they are driving me around the same story that they have to open a ticket and see and call me back……im very tired and very upset and I’m still on hold on the phone its been 5 hours I’m still waiting while I’m typing! this glitch is not my fault but i have been on hold and given numerous stories for countless hours and 7 days of frustration it s very sad I’ve been a customer for 8 years 2 years personal and 6 years business. this is very bad customer service to waste someones time and promising things that they didn’t keep! Salman Axx

Consumer Reviews and Complaints


Rate and Write a Review on TMobile


The Most Horrible Attorney Ever

Managing Lawyer Izzy Yetnikoff was an outrageous exercise in futility, exertion and cash for me. Legal counsel Izzy Yetnikoff has brought

Profit Management Solutions and Anthony Cavaluzzi Thieves

Anthony Cavaluzzi and his bother Nathan Cavaluzzi opened a company by the name of Profit Management Solutions (ProfitManagementSolutions

Sean Cooley Los Angeles – Child Molester On The Loose

Sean Cooley is one extremely shady and dangerous individual currently on the loose in Los Angeles, he is always high and always looking

Sean Cooley Thrillist – Pedophile Abusing Young Boys

With all due respect to Sean Cooley’s strange and shady way of life and just mostly to be accurate with what I am writing and not

Animal Abuse at SW Wildlife Conservation Center Zoo in Scottsdale, AZ

The Southwest Wildlife Conservation Center (SWCC), falsely claims to be a “Conservation Center” and an “animal sanctuary,” when it is in

Avoid these scammers!

I contacted experts for Crypto recovery. They were really professional at first but as soon as they received the payment,

Scam sites – guns and ammo sales

After getting scammed out of $329.00 from, a simple search of some of the verbiage in the website popped up 4 other

John Sutton is loser trash, complete scum of the earth low life idiot turd monger asshole bastard Wife Beater Threw hot water on a poor woman Bloomsburg PA