Touch of Africa

Touch of Africa Review

Reviews: 2

1 RATING
(1)

Total views: 4601

Published: 25 August 2019

Posted by: Anonymously

Ripoff Report’s discussions with Go Touch Down Travel & Tours, Touch of Africa and Touch Corporation have revealed an ongoing commitment by these companies to total client satisfaction. Go Touch Down Travel & Tours, Touch of Africa and parent company,Touch Corporation are extremely sensitive and responsive to client concerns and view them as an opportunity to continually develop their systems, procedures and products in order to maintain excellent customer service, employee and client relations and exceptional product delivery. Chief Operating Officer and Director of North American Operations Deon Barnard stated, “Communication is essential.We remain transparent regarding who we are, what we do and how we do it. The Rip-off Report Corporate Advocacy Program is a wonderful way to demonstrate the depth of our commitment.The information provided in this report below is based on comments made by Dion Barnard during an on-site inspection held by a third-party verification company with no biases toward Go Touch Down Travel and Tours. Go Touch Down Travel and Tours is a registered travel agency specializing in tours to South Africa, as well as offering cruise-planning services. In addition to their sales and services offered, Go Touch Down also markets their business through a store called A Touch of Africa, where clients can learn about unique aspects of South Africa. Leads are acquired through a number of sources, including networking events, travel shows, and other promotional and marketing events. At each of these events, they have a registration table available for clients to gather additional information or subscribe to an e-mail list to receive information on promotions and specials. These marketing and promotional events serve as the first point of contact in the sales process. At times, customers are not satisfied with the services they received. “We are a new company. When you develop a new process, develop a new business, something in some way will go wrong,” states Deon Barnard, a representative of Go Touch Down. Mr. Barnard states that the few complaint they have received have been regarding the administrative and pre-travel portion of the process, rather than the product and vacation itself. “Maybe we did not do something on an account, or it might be that our staff did not return a call as required and a client feels that the feedback is not there. So that has been the most challenging thing about setting up a new business,” states Mr. Barnard. However, in the 3-4 years that they have been in business, Mr. Barnard believes they have only had three or four serious complaint. “We take it very seriously to correct anything which has come to light,” he states. “We immediately address the problem, contact the client, and ensure that our relationship with the client is restored.” Mr. Barnard states that through their complaint resolution process, he believes each client who brought an issue to the attention of Go Touch Down feels that the issue is resolved and feels satisfied. “We work with the client until we believe an amicable, reasonable resolution has been reached. Any contract a client signs can be canceled. We can accommodate changes in dates or cancellation,” he states.

Consumer Reviews and Complaints

WRITE A REVIEW

Leave a Reply to Twana Sylve Cancel reply

Sending

AAMES Associates Review

Report Filed: AAMES Associates, This company steals, break and drives the car they repossess. Montrose California!! I got my car

ubcopiers.com Review

Report Filed: ubcopiers.com mike Sold me a broken machine and refuse to refund Santa Ana California!! Mike sold me a Canon Color Copier

Overton, Russel, Doerr, and Donovan LLP Review

Report Filed: Overton, Russel, Doerr, and Donovan LLP Real Good at Making life Miserable Clifton Park New York!! This is my 2nd time

Mount Ephraim Amoco Gas Station Review 47051

I caught the owner of this station trying to bill me 10 cents higher than the sign indicated. The Pump price for premium was 10 cents

Restoration Contractors of America, Inc. Review

Report Filed: Restoration Contractors of America, Inc. RCA They did not finish the job that was promise Charlotte, NC!! They didnot

Pep Boys Store #271 Review 51289

The following letter was sent to Pep Boys coporate Customer Relations Department via e-mail on July 30, 2000 and August 6, 2000. Pep Boys

Elite Circle Realty Review 68176

I was contacted By Teia Hopper by email who claims she works for Listings in a Box and who claimed to be the wife of Eugene Petriella? She

volution.com Review

Report Filed: volution.com hidden fees, hidden process for cancellation, illegally charged for Plan over a month after cancelling UK