After checking and analyzing every feature of a car that I had wanted for a long time, I decided to go and get myself one. My friend had recently bought that very same car and after having a drive, I knew that it was the car for me. I had read several good reviews of the car and this I decided to go for it. I checked the list of BMW Dealerships around and the very first name was of Town Bush BMW, George Park. I checked the timings on the online website and made a plan to go there on the weekend. I even called the number listed on the website to get surety about some things but my call was not picked up by anyone from the other side.
Early in the afternoon, I reached the place with my younger brother. We entered the showroom and strolled around for quite a bit. There were many cars on display but my eyes searched for the one which I wanted for myself. A salesperson saw us strolling around and came to us to offer assistance. I showed him the model of the car and fortunately, it was parked at the back. He took us to the car. The car looked really beautiful. The black colour made it look even more attractive. The salesperson then started telling us all about the features of the car. Since we had no appointment, he told us that we could not get a test drive. After this, he showed some reviews of some certified buyers who had showered praise on the car. I admit that reading those reviews kind of convinced me a bit more to buy the car. I gave the salesperson a nod and he went ahead to arrange the paperwork. To be honest, the paperwork process was kind of exhausting. Finally, after almost an hour, all the formalities were completed. I was told that the car would be delivered to my place within a few days. After this, I bid them goodbye and came back home.
When there was no call from their place regarding the delivery of the car even after a week, I called them up and inquired about the delay. A clear response was not given to me. I was just told that it would take some more time. I had no option other than waiting.
A month passed and the car had still not been delivered. It was getting frustrating. When I called the place again, I was told that ‘my order had been cancelled’ and that ‘the amount would be refunded soon’. I was shocked to hear this. No prior contact was made to me regarding the cancellation. Moreover, not even a single text was sent to me informing me about the cancellation.
It has been more than three months and I have still not received a full refund. I have only gotten half of the money back.
I had never expected such kind of unprofessional behaviour from such a reputed place. After experiencing this, I don’t think I will ever recommend anyone to go to Tom Bush BMW George Park.