After many calls and a written contact they still managed to screw up the order. After waiting weeks for the she to be built, it was not built to agreed specs. Their product is very costly and is not worth the wait and missed commitments. Next time I will hire an actual Contractor to build what I need. Not a company that takes you money, 100% three to four weeks before they build the incorrect building. Communication with them is like begging. They have no idea who a Customer is. This is a scam to float their business by paying weeks before they can deliver one of their standard products, as advertised.
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Tuff Shed Reviews & Complaints
After paying in full May of 2018 it”s the end of Oct and it still has not gone through final corrections and inspections. The office is grossly understaffed and mismanaged every time you call they seemed to be so backed up and disorganized full of excuses. At this point my patience is at end and over with excuses I will make sure tuff shed knows this if it”s not finalized quickly. I will file complaints on licensing, BBB, social media and publically. I”m done!
Tuff Shed Reviews & Complaints
After the sale I needed some adjustments with the new shed. They failed to show up for two appointments and left me hanging. Tried contacting the assistant manager several times but I got no response. Lousy customer service. Breach of contract. Complai shoulod be submitted too Consumers Affairs Department-Licensing Division. Manager lied more than once stating they had tried to contact me to set an appointment but my Voice Mail was not setup. My voice mail has been set ups for years! There are hundreds of complaints in the internet about this company. Unfortunately I did not check before I bought!
Tuff Shed Reviews & Complaints
From start to finish terrible. You pay up front and it is a series of corners being cut, delays, excuses, and idiot sub-contractors from then on. Unlevel concrete, obvious mistakes, failed inspections, contractors that dont want to work for tough shed. Do not buy from tuff shed!! They should be sued. I will never recommend them or buy anything else from them. Buyer beware!!!
Tuff Shed Reviews & Complaints
Had a shed built in 2017. I paid an extra $120 to level the shed. Two years later, and it is now un-level. Looked on their website and saw they provide leveling services for a nominal fee, and that’s perfectly fine. Contacted the sales guy who I dealt with during the shed purchase. He never contacted me back (over a week now). I then contacted the company through their website to request their leveling service. They too haven’t got back to me. Guess they don’t think the request is worth their time. Be very careful doing business with TuffShed. If you need any after sales service, you will not get it.
Tuff Shed Reviews & Complaints
I call 8:15 AM to request that the Shed door be repair. Door is not aligned correctly with frame. Causing the door to do not close and there is a gap oughn top of the door frame shed. If it rains the shed will get really wet causing damage to floor and walls. The number that i call i [protected]. I was told that someone should be contacting me . Now is 5:45PM and have not receive any contact. I bought the shed on April 5, 2019. The buying was perfect but requesting Warranty service it has not been to plesant.
Tuff Shed Reviews & Complaints
I had my Tuff Shed TR 800 Series installed May 23, 2019. I had initially purchased a TR 700 series, but changed over to the more expensive TR 800 Series due to the higher roof line and truss structure. The TR 800 Series model at our local Home Depot also had a secondary storage area built in it that this series allowed. We found out while they were building it that due to the size of the building we had that a different truss structure had to be built. Why would I pay additional money for the next series up only to get less space!! I have asked for reimbursement for the difference between the two series that I would not have paid extra for had I been informed of this minor detail in struss variances due to size ($615). My local Tuff Shed office has failed to respond to my three requests for reimbursement. Also the local Tuff Shed told the contractors building my shed to install the wrong soffits even though they knew they didn’t fit and then tried to fill the 1-2″ gaps with caulking! They are send a crew over for the third time to replace them like they should have done in the first place! My joists are wood rather that steel as the pamphlet reflects should be in place for my model. I was told this was done due to the size of the structure, but this is not told to you until after you purchase it. Feel like a bait and switch technique was used all the way around. My experience with Tuff Shed has been a nightmare!!
Tuff Shed Reviews & Complaints
I just discovered one of the door”s hinge was missing several nails.. I contacted the “Warranty Support” on July 28, 2019. Mr. Johnny advised me to email him a picture and he will call me back on the next day. As of 8/2/2019, I haven”t heard anything back from Johnny so I emailed him back who stated that he”s out of town at the moment and will get back with me on the next Monday. Very unprofessional and bad customer service.
Tuff Shed Reviews & Complaints
I live in a community with a very strict HOA. I initialy went to purchase a 8×12 ft shed but told the Tuff Shed sales rep Michael Almaraz about the restrictions and was waiting for approval from HOA. I was told I needed to leave card on file to pay the initial 1/2 portion of price for 8x12ft Tuff Shed, so they could start with the process, which I did. I told them to make sure they did not make any more charges on my card without consulting me first. They assured me that would not happen. They told me they would wait on the size approval by the HOA before charging me the other half. Well, the HOA approved a 8×10 ft shed and not a 8×12 ft. I called to tell them but first, I checked my bank statement to make sure no charges had been made, only to find out they had already charged me for the 8×12 ft without my consent. I called sales rep. Michael Almaraz and he said he did not know any thing about it but he would check on it. I went to their sales office and I was told I would get the difference in price between the 8×12 ft and 8×10 ft. Michael said I would get a credit back on my card in a couple of week. So I left thinking things were settled. A couple of months passed and nothing showed up. I called Michael and he said to wait a few more months because it was at corporate level but he assured me I would get my refund. I paid $2820.45 total, charge for a 8×12 ft Tuff Shed but have a 8×10 ft Tuff Shed. Every time I call, I get told it is at corporate level. It has been a year and I still have not received the diffrence. It is my money. They have charged me for a product they did not deliver. They have failed to correct this mistake. They should be charged late fee”s for each month they have failed to return my money. They have taken a year. All they keep saying it is at corporate level. I want my money back and I want it now. So what else do I need to do to get this to happen.
Tuff Shed Reviews & Complaints
I received a phone call from Emily Tinaco from Tuff Sheds San Jose CA. Store the same day the Shed was installed. She wanted me to give them a great write up right away and it was already dark that evening. I told her that I will inspect the shed and get back to her. I had 60 days to paint my shed or it would void my warranty if I didn”t . While painting my shed I notice bent nails all over the outside of the shed, and I had to remove them and not just paint over them. Some of them broke off in the panels and I had to grind them out. All these nails should of been removed when the shed was being installed. I have a few pictures of the bent nails, but not all of them since I would of been an extra 3 hours taking pictures instead of painting. The vent was left broken, the door didn”t close right, the gaps between all the wood pieces had great big gaps that I had to chalk in order to have the shed last. The nail gun they used was set very deep, so I had to chalk all those holes while painting. No refund was ever offered to me, and after several attempts to take to Emily, she never wrote back to me. I am very disappointed with the work on my shed. I feel since I had to repair hours of their work, I should of been refunded something, but never no contact from them. I also had to take apart the work bench they assembled because they used 2 pieces instead of a one piece top for the work bench . The two piece work bench was uneven. One piece of plywood was higher than the other, so I had to shim up the plywood to make it level. Also the door did not stay closed. I had a video but this site could not open the file. The door had to be slammed to stay closed. Not worth the $4, 500.00 they charged me. Be aware, not a good business place, look else were for other sheds.
Tuff Shed Reviews & Complaints
I recently bought a tuff shed through Home Depot in C olumbia, Mo. I had the district sales rep come to my house to view my building site. He assured me there was no problem with the site. He later sent me a email stating I could be charged 125.00 leveling fee. When the shed was delivered and assembly was started I Received a phone call from Tuff Shed stating I was going to be charged 250.00, because 1 corner was to low. In my opinion I was deliberately ripped off by tuff shed. I”ll never recommend tuff shed to anyone, or step foot into a Home Depot Store again.
Tuff Shed Reviews & Complaints
I started insulating my Tuff Shed today. This is when I noticed the studs are not evenly spaced. Most are 16″ on center, as they should be, some are 16-1/6″ on center and at least 1 is spaced 17″ from its neighbor. This was under a window and I am guessing it was done to save the cost of one 3″ 2×4. Insulating the shed will now be far more difficult because of this sloppy workmanship.
Door Sagging and Key broke in Lock
I bought my Tuff Shed in 2019, had a deck built for it and the TUFF SHED’s team installed it on the deck. It worked well, but the door key recently bent and broke inside the lock and the extra wide large door started to sag this year to the point where its difficult now to close the door.
The key was obviously an inferior one, never had key problems like this with any lock! The extra wide, large heavy door started to sag over the last year, seems a design or install issue. I called TUFF SHED today for them to fix the lock/key and door.
I now wish I’d bought a double door instead – I think a double door wouldn’t have sagging problems. I like the door handles and the way it locks, but the KEYS for this lock are CHEAP, they shouldn’t get so weak and bend or break — definitely not a “TUFF KEY” or LEVEL DOOR!!
We’ll see how long it takes for them to call me back and fix these issues.