It was going to be a great vacation. We had a united flight to Montreal, a railroad trip to Quebec City, and another flight back home. Originally, we only had to change planes once. I asked for special seating and priority boarding because I have bad knees. Of course everything was an extra charge in addition to the airfare and we had to pay extra because we had luggage. Then came the changes. Those flights were cancelled and we had to make 3 stops and 2 plane changes to get to Montreal. Of course extra charges. When we got to the airport the kindly United agent rearranged our flights for us so we only had to change planes once in San Francisco. Of course we lost our priority boarding and preferential seating. Supposedly, all the “extra” charges were refunded. Who can tell with the mountain of paper, with the special codes. The first plane was so small, (we used to call them commuter jets), and we were in the last row with our knees in our faces, right next to the bathroom. No reclining, no standing. It was most uncomfortable. In San Francisco, nobody could tell us where to find our next plane. Only that we had to go to the next terminal. (“Just follow the signs”, they said.) What signs. Finally we stumbled across an Air Canada employee that pointed us in the general direction. Again with the rear seats and the small plane. Of course they had to tinker with the tickets. When we left Quebec City for Toronto via Air Canada, everything went smoothly. When we tried to connect with United in Toronto we couldn’t. It was delayed, and delayed, and delayed and finally cancelled. The Air Canada agents were really nice and finally got us booked to Albuquerque via Denver. The plane was bigger and more comfortable. Then when we connected with United in Denver it was the tiny plane again. It took 22 hours to get home thanks to this air-thief company. If I ever fly with them again, it will be too soon. They have stolen my last dollar. .
Consumer Reviews and Complaints
WRITE A REVIEWRate and Write a Review on United Airlines
A more recent photo of Mr Deepak
The famous fraudster who had managed to convince many of his victims in the USA to part with their savings to purchase tennis rackets and
dakota burford and https://www.luxvoni.com/
www.linkedin.com/in/dakota-burford Dakota Burford will Completely lie to Y’all faces, take your money and make many excesses why he cant
Payments/Customer Service
Just as everyone else 1&2 Automotive had been bought out and Auto One Acceptance took over and that’s where all my problems started.
The corrupt tegov family
Maya Tegov is a thief and in bed with first service management co. She is stealing our condo reserves with Ed Scott thielbar the so called
Cellucity Online shopping (Samsung Galaxy Note 20)
I’m not happy with the online shop. On Tuesday 26 October 2021 I went online searching for Samsung Galaxy Note 20 deal on the internet and
Order number : 2433083467
Hello I am Jette. I ordered a necklace some month ago. Necklace # 234229. Order number : 2433083467. I never got the package with the
Auto dialer
I keep getting voicemail even though my phone does not ring. I have called 231-251-1347, the number on the message and told them to remove
Not 4 star hotel
My wife and I traveled from Washington to reno to get married we booked at grand sierra resort and casino,even though they upped prices a
This complaint and/or review was posted on Defaulters.com on 21:51 pm, August 16, 2019 (CST) and is a permanent record located at: https://www.defaulters.com/scam/united-airlines-review/.
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I purchase a United ticket from Houston
I purchase a United ticket from Houston to Boston weeks in advance. I paid $79.00 for an upgrade premium isle set. I checked in the night prior to the flight and still had the premium isle set that I paid for. When I arrived at the bag check point I found out my premuim isle set was taken from me, and I was placed in a middle set. I than paid an additional $82.00 to get ot of the middle set to a window set. Just minutes prior to boarding the gate attendant removed me from my twice paid for premium set, to board a standby couple. I was again moved back in the plane and put in a middle set. The gate attendant claimed she has to right to change anyones set regardless of what they paid for. As I was working to get my set back, the gate attendant refused to return me to the set. She refused to retrieve my luggage, and set it with the flifht. It had my insulin and other needed medication. My set was taken and I was forced to take another flight the next day. The only set available was a non reclining set in the plane. United sells you the upgrade without honoring the upgrade, and can and will take it from you if it provides them more profit.
I purchase a United ticket from Houston
I purchase a United ticket from Houston to Boston weeks in advance. I paid $79.00 for an upgrade premium isle set. I checked in the night prior to the flight and still had the premium isle set that I paid for. When I arrived at the bag check point I found out my premuim isle set was taken from me, and I was placed in a middle set. I than paid an additional $82.00 to get ot of the middle set to a window set. Just minutes prior to boarding the gate attendant removed me from my twice paid for premium set, to board a standby couple. I was again moved back in the plane and put in a middle set. The gate attendant claimed she has to right to change anyones set regardless of what they paid for. As I was working to get my set back, the gate attendant refused to return me to the set. She refused to retrieve my luggage, and set it with the flifht. It had my insulin and other needed medication. My set was taken and I was forced to take another flight the next day. The only set available was a non reclining set in the plane. United sells you the upgrade without honoring the upgrade, and can and will take it from you if it provides them more profit.
I purchase a United ticket from Houston
I purchase a United ticket from Houston to Boston weeks in advance. I paid $79.00 for an upgrade premium isle set. I checked in the night prior to the flight and still had the premium isle set that I paid for. When I arrived at the bag check point I found out my premuim isle set was taken from me, and I was placed in a middle set. I than paid an additional $82.00 to get ot of the middle set to a window set. Just minutes prior to boarding the gate attendant removed me from my twice paid for premium set, to board a standby couple. I was again moved back in the plane and put in a middle set. The gate attendant claimed she has to right to change anyones set regardless of what they paid for. As I was working to get my set back, the gate attendant refused to return me to the set. She refused to retrieve my luggage, and set it with the flifht. It had my insulin and other needed medication. My set was taken and I was forced to take another flight the next day. The only set available was a non reclining set in the plane. United sells you the upgrade without honoring the upgrade, and can and will take it from you if it provides them more profit.
I purchase a United ticket from Houston
I purchase a United ticket from Houston to Boston weeks in advance. I paid $79.00 for an upgrade premium isle set. I checked in the night prior to the flight and still had the premium isle set that I paid for. When I arrived at the bag check point I found out my premuim isle set was taken from me, and I was placed in a middle set. I than paid an additional $82.00 to get ot of the middle set to a window set. Just minutes prior to boarding the gate attendant removed me from my twice paid for premium set, to board a standby couple. I was again moved back in the plane and put in a middle set. The gate attendant claimed she has to right to change anyones set regardless of what they paid for. As I was working to get my set back, the gate attendant refused to return me to the set. She refused to retrieve my luggage, and set it with the flifht. It had my insulin and other needed medication. My set was taken and I was forced to take another flight the next day. The only set available was a non reclining set in the plane. United sells you the upgrade without honoring the upgrade, and can and will take it from you if it provides them more profit.
United Airlines Reviews & Complaints
[DKJWJF—itinerary #; IAH74013M–claim # for missing baggage] After all passengers and luggage were boarded/loaded onto UA225 on 6-30-19, they announced the mechanical issue with a tire on the aircraft. All passengers had to disembark, and they said all luggage had to be removed. Two and a half hours later, everyone was re-routed to another gate and a different aircraft, and we were told that all luggage had been transferred. Instead of arriving at IAH at the scheduled time of 9:33am, we got in around 12pm. Two out of four pieces of our luggage were on the carousel almost immediately, and after an hour or so, we learned the other two were still in Newark. One rep told me “those two baggage tags weren’t being recognized, but not to worry as that was just inside United Airlines lingo”. The online emails/texts indicated that the luggage was delivered to us by 10pm on 6-30-19, but that never occurred. Instead, I called the local Houston number which was always busy, so I finally called the 800 number from my desk at work on 7-1-19, and was literally on hold for 60 minutes before someone answered my call. He assured me that the luggage would be delivered no later than 2:30pm, but it did arrive at 3:38pm. Everyone I spoke with at the airport and on the phone kept discussing the buildup of weather-related delay issues piling up over 6 days, which had nothing to do with the mechanical delay involved with our case. The woman at IAH even told me to focus on the joy of my journey and not on the frustration of the situation at hand. Bottom line, due to having a 12 hour 5 minute international flight from TLV to EWR, this last leg of our trip was not pleasant at all from the standpoint of the 2 1/2 hour travel delay followed by the baggage delay. It is unfortunate that the mechanical issue wasn’t diagnosed prior to passengers/luggage being entered into the first plane. A satisfactory resolution would be for the two of us to receive an ample number of points to be used toward future RT tickets. This was the first time that our routine travel between IAH-TLV allowed us to book on United Airlines, based on cost and length of total travel time, and, overall, we were extremely happy with this choice with regard to the quality of onboard service, appearance of the interior, and so forth.
United Airlines Reviews & Complaints
++ i can’t complain about the customer but i can about the worker associated with the incident.. right?++ UAL has inconsiderate and rude FLIGHT ATTENDANT. my family and i flew back to CA from NY after Christmas. when the airplane is taking off or landing, it is common courtesy for people to put their chair up straight. this one traveler sitting in front of me had no common sense or manners whatsoever. he didn’t even budge or even thought of putting it up. so i timidly and politely requested the flight attendant to ask the man to put the chair in straight form. when asked to put it up by the flight attendant, he just replied “this chair is broken” without even trying to put it up. HOWEVER, the chair wasn’t even broken when i came in to seat myself on board. so i said ” i don’t think so…” over to him and her… The inconsiderate flight attendant just looked at me carelessly, shrugged her shoulders and left. so think about it. the ENTIRE TIME, the man just had his chair bent back ALL THE WAY. with little space in front of me, i couldn’t even move my legs, or even yet breathe due to clusterphobia. I had some reading to do so i pulled down the desk and he turned around yelling at me to stop shaking his chair. seriously guys, at that moment, i felt like he was about to punch me or something. i didn’t even do ANYTHING but to use up my space that i paid for. it’s understandable to have discomfort because it was an economy class. but that thoughtless man should have bought a business or first class ticket if he wanted so much space. anyway, i am complaining because i felt like she believed HIM (who was a white man) more than she did me (obvious not white). we are equally both customers who paid exact amount to ride the plane. i wasn’t asking for anything MORE. i was just trying to get what i had paid for. during the flight time, i am ok with bending the chair back. because that’s what it was created for. however, from t=0 sec to arrival time to the gate, neither the man nor the flight attendant even TRIED to accomodate my needs. i guess, me dogging the man scared him. so he left as soon as he could when we arrived at LAX. so I tried putting his chair back up to the upright position because i couldn’t get out due to the limited space, the chair moved back to its position JUST FINE! this just angered me more. hopefully… this entry can spark some flight attendant’s heart to have more compassion and care to every traveler, not just to whom he/she deems more legitamate.
United Airlines Reviews & Complaints
A couple weeks ago, I had a flight booked and paid for on Continental from NY to Tel Aviv. I arrived at the airport and I was told that I did not have a seat on the plane and it was over sold. The ticket woman was actually very pleased to let me know there was a good chance that I miss my flight (and parents anniversary) that night, despite the fact that I paid $1, 300 for a reservation. As a frequent flyer, I have seen many oversold flights but never have I seen someone forced off the plan who did not accept the airlines offer. Unfortunately, Continental did not feel it was their responsibility to up their offer ($700) until someone accepted. So, they made a conscience choice to maximize revenue (by overbooking) and expect consumers like myself to pay the price. Not sure how management signed off on this but it should be criminal. After speaking to more disgruntled Continental Airlines employees, I discovered that this was common on the NY to Tel Aviv flight and the employees had actually informed corporate but no changes had been made despite many frustrated customers forced to go home rather than fly to Tel Aviv when scheduled. I sent a similar letter to Continental Airlines a couple weeks ago but received no response. Plus, I just tried to use the $700 vouchure and was told that it must all be used at once (where all other airlines allow you to deduct the value of the flight booking from the vouchure). So, I now have to book an international flight (which I likely won’t) to get the full value of the $700 which didn’t nearly compensate my troubles to begin with. Thanks Continental Airlines, your commercials could not be further off (keep your pillows and blankets and get me to where I pay for when I book it for).
United Airlines Reviews & Complaints
After an hour plus delay, due to reported flt control delays in SFO, we boarded the plane . After taxing to runway, the pilot said they would have to return to terminal due to low oil indicator on a generator. This would be a short delay(he said) Afte a 1/2 hr he said they could fly with this problem, but they kept working on it(I guess) because the plane remained at the terminal for another hour plus. After 6 hours of delay from original takeoff time, the flight was cancelled. No help was offered for alternate flights and the staff at the counter was only a single rep. Two others who had been there left because their shift was up and no backup was provided. After a while a “supervisor” showed up and said there were 7 reps downstairs (meaning going thru TSA again if a flight was found) when in fact only 4 reps were there and two were handling normal business. No extra service provided. This has to be the worst case of customer service and indifference I have seen in a long time by any business. Communication as to the situation would have allowed earlier arrangments for flights to have been made. 8 hours in an airport is not the way to spend a day.
United Airlines Reviews & Complaints
After carefully examining united”s website choices with clear details listed, I chose my flight itinerary. After paying, I then receive itinerary confirmation with important detail different from what was clearly listed on website. Immediately, I tried bringing it to their attention. (Even sending, sending & resending pictures of the 2 seperate pages with the difference) I wanted an explanation and/or resolution. (Via email) Customer service dumped me off to “tech support”. Eventually I called, still received neither. Was told they didnt receive any attachments ; later… That they could not open it. Either way, never dealt with the discrepancy! Just tried to make it seem I “mis-read” the 2 seperate pages. (When I clearly did not!) fortunately, I took 2 pics of my selections before purchasing. I had 2 pics of proof! Never once did they take my complaint seriously, & at least try to understand what I saw/chose on their own website! It was not “customer service”. This company is running a very “poor track record” when it comes to dealing with customers! I am really regretting being a long-time flyer with united!
United Airlines Reviews & Complaints
arrived at airport on july 19th only to find out expressjet (run by continental was going to be so late my connection in houston would be missed.Employees had no answers to how i would be taken care of in houston upon landing nor my staying an extra night in omaha.decided to stay in omaha with no help from continental, came back next day the 20th.was told at the check in 40 minutes before departure that the plane was on time(an outright lie).got to gate 19 only to find out the plane was 10 minutes late with a delayed sign(not an employee in sight). once plane arrived so did employees.was told oh you have plenty of time(another outright lie)and was treated rudely.it was a madhouse scene once we arrived in houston as we were told to go to the front of the plane to disembark or wqe would miss our connection.the worst airlines ever!
United Airlines Reviews & Complaints
As you may have guessed, I have had a major issue with United Airlines as of late. In fact, United Airlines has made an awful family tragedy even worse for me. My name is Matt Kent and I currently live in Chicago, IL. I graduated college in 2008 and just over 1 year later, cofounded a small education and brokerage business. I have been working incredibly hard to build ever since, taking home very little pay as I try to make this venture successful. This summer I was on a mission trip in Buffalo, NY where we where we repaired over 50 houses for an economically depressed community. On the final day of that trip I received the terrible news that my grandfather had passed away. The funeral would be held on Long Island, NY in a couple days, so instead of taking my group’s bus back to Chicago, I decided to spend the 12+ hours of travel heading straight there. Of course this was a nerve-racking situation, but I eventually made it out there to be with my family. As it turns out, the funeral arrangements were made for the following Wednesday, which happened to be the same day I was supposed to fly United Airlines to Tampa, FL for a summer 4th of July vacation. I immediately realized that I was not going to make this flight out of respect for my grandfather and our family so I called United Airlines to see if they could help me out. This is where things got really bad… The United Airlines representative calculated the cost of transferring the ticket to fly out of Kennedy, LaGuardia or Newark airports. They informed me that this would cost anywhere from $460 – $700. Of course this was out of the question so I asked if I could give up my ticket from Chicago to Tampa, allowing them to keep the money I paid for it and resell it (major win for them). This way I would still take the return flight home with my significant other who was going to take her flight from Chicago to Tampa on the allotted day. They were quick to inform me that if I did not check into the Chicago flight, I would automatically lose the return trip. I felt like I had been kicked in the chest. I was already facing a tough situation, and all United Airlines could tell me was that if I could not make a flight out of Chicago on the very same day that we were to bury my grandfather in New York, I was out of luck. This situation told me that United Airlines would rather have me take my business elsewhere than work with me to their benefit. In other words, they turned their back on a person in need and instead of helping, United Airlines, chose to lose me as a customer forever. Thus, after 4 hours on the phone and every angle tested, I had no choice but to book additional tickets from New York to Tampa and then from Tampa to Chicago. I paid $380 for this trip (obviously not with United Airlines). I have had a very pleasant stay in Tampa and as I sit in the airport now reflecting on this situation, my girlfriend sends me a text message stating that at least 1/3 of the seats on her flight were empty. She will arrive in Chicago at around 5PM, but instead of being with her, I will sit in this airport, then in Charlotte and arrive home around 11:15. United Airlines incompetence as it pertains to this situation has not only cost me almost $400 extra, but will force me to travel 9 hours (instead of 3) on the final day of my vacation. At this moment, I advise family, friends and acquaintances against flying United Airlines for any reason. This situation was unpredictable. Things happen, but if my situation is any indication, United Airlines cannot and will not work with you. As a business owner, I understand situations like these. I understand my responsibility to take care of my customers especially in situations like this. This was handled irresponsibly, but I do believe that businesses can right their wrongs and will be sure to update this post if any measures are taken, but in the mean time, please consider this situation when booking your next vacation.
United Airlines Reviews & Complaints
ATTN: ANGELINA (if possible) Hello: Re: my sisters (case # [protected]) flight certificate has a misspelled name on it & I know the correct name is important when traveling. I know on previous correspondence with you re: her flight experience I had mentioned that her name was not spelled right but now it’s also incorrect on her certificate. It should be KELLEE ROSE. I would appreciate a reply re: this. Thank you so much for your help. Pls respond at [protected]@gmail.com
United Airlines Reviews & Complaints
Back in June 2009 my family was flying from LAX to IAD to our final destination of Copenhagen When we arrive at our final location we were missing 1 Baggage. We filed a missing baggage complaint with SAS who the final carrier was. In tracking down the missing baggage we were told it is still at LAX and it did not make the plane. The other 6 item did make the plane. I have been try to work with SAS/UNITED for just less than 1 year to get payment for missing items and still do not have a cent from either airlines They are both pointing to each other as not losing the baggage. Both airlines are requiring receipts for all the stuff that was inside the missing baggage. Who keeps receipts for all the items that are inside a suitcase. The receipts that we did submit they would not accept as stating not covered like retainers for my daughter teeth.
United Airlines Reviews & Complaints
Bakersfield airport United Airlines flight to Denver August 2008: I was selected to be searched in Bakersfield which I was told was random, I think because my flight was changed at the last minute. This is always startling and I was very uncomfortable since I was only looking forward to going home. A white security guard came rushing up and asked if I would rather have her shake down. This should have been embarrassing to her, but no, she seemed good with that question and I feeling reduced to a child just said “no I just want to go home”. I don”t think they get it at there, this was another awful experience with United Airlines.
United Airlines Reviews & Complaints
Flight booked for round trip from Edmonton Canada direct to Houston TX for Saturday Nov 22, 2014 with 9:22am departure>Email received Friday evening Nov 21st stating flight would be delayed by 1 hr & 45 minutes but to arrive for the 9:22 departure. Arrived at airport as requested, checked luggage and waited in departure area for 3:45 hrs to board. Plane was boarded 20 minutes before departure and every seat full . After 45 minutes & stewards going up & down the aisle rearranging over head luggage we were told that due to weather in Houston they needed to add additional gas & now plane was over weight, They asked for 6 volunteers to take later flight to Houston with a connection in Denver. If not enough passengers volunteered they would choose from passengers with least expensive tickets. This took an additional 45 minutes getting the passengers to DE board & then get their luggage from plane cargo area. We were then told lights were to be dimmed to prepare for take off. Everyone on board including stewards sat waiting for take off for 20 minutes. The Captain they came over the speaker stating the flight was cancelled & to de board & a UA agent would be waiting for us to get our luggage & take through Canadian Customs and back to United counter to make new flight arrangements. The line up at the United counter was now with an additional 100 passengers and only 2 ticket agents to complete all new flight arrangements. Passengers were extremely angry & frustrated only to have United Manager come over speaker saying No compensation would be given due to cancellation because of weather conditions. It was now after 3:30pm with NO regard for passengers with connecting flight now missed & passengers now would require overnight lodging .This experience has turned off so many Canadian and American passengers from ever looking at United Airlines as their airlines of choice.
United Airlines Reviews & Complaints
Flight UA522 depart from Newark airport to West Palm Beach on Feb 1, 2019 changed gate from 132 to 70 at the last minute. No boarding announcement was made. Nor was the gate change announcement. I ran from gate 132 to 70 as soon as I found out about the gate changes. I got to gate 70 at around 7:45 pm (the flight was scheduled to take off at 8:00 pm). I asked the staff if I can board. She replied the gate was closed while I saw two other passengers were allowed to board and walked past me. She told me to go to customer services at gate 90 to seek for options. Prior to boarding, I received no email alerts which I signed up for informing me of gate changes, no boarding announcements, no gate change announcements, no reminders of last boarding calls. United airline failed to deliver basic services to their passengers to keep them informed of flight status and changes. I had to forego one night of my prepaid hotel stay at West Palm Beach, instead staying at the airport over night to catch the next flight in the early morning. Not to mention the major delay to my entire travel plan and one night time wasted at the airport. I heard the boarding call for Tempa numerous times but none for West Palm Beach. I was very frustrated. Therefore I ask for a full refund for the flight and compensation for one night of hotel stay.
United Airlines Reviews & Complaints
Flying from LA to Sacramento, what should have been a simple 45 minute flight… First, our flight was delayed 1 hour. Then, we finally boarded only to circle the runway for another hour before de-boarding because the plane had mechanical problems. We were informed that the flight will be cancelled, but shortly after that announcement, we were informed another plane will become avalable. We waited in LAX for 6 more hours until we could resume a flight, arriving at 5AM. Because this was a business day, many of us were trying to get to Sacto for business meetings. I got one hour of sleep in a hotel with gum on the carpet, and an attendant with binoculars and a “billy club” on her countertop. All because of Untied’s incompetancy, I missed my reservation at Homewood Suites. Way to prepare for the training I had to give for 3 groups the next day. I followed up by calling the customer service number. They were a group of [indian] folks, with nearly incomprehensible accents, but with american names. The most they could offer was a $200 voucher for another of their flights. Yeah, I’m just dyin’ to do that all over agian… Today, we go to pick up my grandmother-in-law, also delayed overnight in LAX, by United. Why is it that United has over 40% delayed flights listed in the monitors in the airport, while other airlines do not?
United Airlines Reviews & Complaints
For 6 years I have avoided flying on United Airline s. In 2001 I was booked on a flight out of Denver to New Orleans. My 26 year old daughter lived in New Orleans and had suffered a brain anuerysm and was dying. I borded the plane with my son, hoping to get to New Orleans before she was gone. We got on the plane and the announcement came over the plane speeker that they could not take off because the plane was to heavy and there was a problem with the landing gear. I went to the front of the plane hysterical and begging them to put me on another fllight. The other passengers in the plane heard my conversation with the crew and many volunterred to get off the plane so we could take off. The plane finally took off a hour late. When I got to the hospital my daughter was declared brain dead and I had to give them permission to turn off the life support. After that trip I have never flown on UNITED AIRLINES again. Until Last Sunday September 23. My husband who is recovering from heart surgery and I flew UNITED to seattle to go on a Alaskan cruise. We flew out of Colorado Springs and connected in Denver. As usual the flight out of Denver was delayed for over an hour and over booked. We got to Seattle at 9:30pm instead of 8:15pm, but we were ok, we had given ourselves a extra day in Seattle just in case. We went on our cruise and we were returning home on Sunday Sept 23. We had a 5:40am flight out of Seattle. When we arrived at the air port the UNITED counter line was packed. My husband and I proceeded through the line with our 3 bags. When we got near the front of the line a man was standing there near a scale and tellling people to weigh there bags. If the bag weighted over 50 pounds they were told to go to a area next to there counters, open there bag and redistribute the contents to get the over weight bag under 50 pounds. If they could not do that there was a $50 charge for over weight. These people were on the floor crawling around with ther e bags open in front of everyone in line. To me it was the most humiliating thing I have ever seen. Well my husband and I get to the scales and one bag weights 55pounds and the other weights 63 pounds and I had to lift them on to the scale. The man tells me to go to this area and open them and re distribute the weight into a third bag that was full of our purchase from our cruise. I asked to talk to a supervisior. After a few minutes she came with a attitude, I told her the bags had the same things in them as they did when we left Co. springs and that no one said anything in the springs. She said to me well they weren’t doing there job, and its your choice you can redistribute the weight or pay the charge. I explained to her that there was no where to put the items that all the suitcases were full and that I would not be humiliated crawling on a airport floor to do that even if there was room. She said well that is your problem and walked away. My husband was so upset he said we will pay the hundred dollars, forget about it. I will NEVER fly UNITED airlines again. EVER.. They are the most un helpful un caring, crummy airline in the world and I will never buy a ticket and I will bad mouth them in every airport I enter.
United Airlines Reviews & Complaints
Got a cupon to clean the air lines from the airconditioner, turn out according to the tech. that we had asbestos on the air lines. He picture a great service with very easy payments, the problem is that the tech never did any work. They brought a crew of latino workers and left them to do the job, when they said it was done, the tech. or person in charge come and pick them up. No test as we were promised took place. We personally check the work for the air is now constantly in use without cooling the house properly, and we discovered that the workers removed the insulation on the attic and just place it on a pile, in addition to this we discovered that the tape they used to secure the lines is leaking on multiple places, therefore we are cooling off the attic instead of the house. My system is working worst than it was before this company put their hands on it, forgot to mention they also stole my jawbone from my cell phone.
United Airlines Reviews & Complaints
Have already written a complaint a/b Continental’s service. Just adding on – that when I submitted a written letter to Barbara Adams your Customer Complaint Manager a/f all the inconveniences & insensitivities that I experienced she had the audacity to mention that we will be sure to provide better care when we service you again. Where is the compensation for people’s hard earned money? Where is the consideration to a human being’s rights & privileges? This seems to have been flown out the window in Continental Airlines! I was appalled at the staff’s treatment that day of my flight!! Furthermore, why would I want to patronize & promote an airlines that disregards its passengers? We know you’re out there to make a buck, but at least have the decency to conceal this with some politeness in your human relationships. I was waiting to receive some compensation in some shape or form from your complaint center, a voucher, reimbursement of money spent for purchase of new ticket which we discussed was dealt w/ horrific security issues, instead of an empty letter filled w/ nonsense!
United Airlines Reviews & Complaints
Hello Madam/Sir I the undersigned, is a well traveled, educated (I have two masters: Economics and Business Administration) and a responsible Mileage plus customer with United Airlines. My extreme frustration and rage roots from the fact when in a 4 hours flight with due respect and consideration I ask a cabin crew member for water, and she rudely dismisses me. I was travelling on flight UA1491 on july 2nd, when I requested Terressia (Name not properly known of spelled due to reasons mentioned ahead) for water. I had slept through maximum portion of my flight and missed the cabin crew first service cart. I got up and requested if I could get some water as my throat was parched and my legs were totally stoic due to no movement in them for couple of hours. The lady outright refused me water, when I asked her is she could give it to me in my own bottle. I asked her if that was the policy and process with the airline and she said yes. I said, few weeks when I asked another crew member for the same, he obliged me and didn”t have a problem. She in an extremely rude tone mentioned she wouldnt and I would have to wait for 20 minutes before she gets the cart out and ask for beverages.. I found her tone demeaning and extremely unprofessional and asked if I could have her employee id. She refused. I said Ok, no problem, May I have her name please. She said” I am not going to give you anything!” and walked away. I as a responsible flier, didn”t create any ruckus and maintained my calm as I do understand that july 4th is a peak travel season and anyone and everyone can be tired. The matter got worse when I approached another cabin crew member and very respectfully asked if he knew the name of his colleague, and his response was caught me be surprise as if a employee isn”t doing something wrong or inappropriate shouldn”t have a problem sharing the name as its a very public information. He said” I don”t any name.. I dont her name!” and kept on doing his business rather than talking to me or listening to what I had to say. This was kind of below the belt as I felt I a non rev customer who was flying for free and shouldn”t be treated with any respect ( I don”t know if this could have something to do with race or culture as I am not born american or is of Caucasian decent) My ending notes on this pathetically sad situation will be : How difficult is it for airlines to treat their travelers with very basic respect of serving them water when asked for? How can an Airline and its employees be so callous that they cannot treat a frequent flier ( its 6 months in to the year and I have traveled United 5 times domestically) with extremely basic courtesy. My request for water ONCE in a 4 hours flight was so out of proportion that the lady had to treat me obnoxiously and rudely? I am strongly hoping there is some action taken against the airline and mentioned member so that a non american traveler doesn”t feel helpless and intimidated by cabin crew for simple requests like water. Many Thanks Aman Sachdev
United Airlines Reviews & Complaints
Hi, on july 02 of 2017 me and my girlfriend traveled to cancun on flight 1052 from ewr airport. my girlfriend Nisa lost her father 3 months ago and was sad and depress. so i decided to take her to mexico to make her a little happyand for her birthday and our anniversary that is on july 5th. on june 22 2017, 5 days before my birthday my 39 year old brother past because a cancer in the lungs.i went to my native country from 06/24/17 to 06/30/17. my friends and family bought me gifts to ease my pain and my birthday. my girl gave me some anniversary gifts and i did the same for her. for her birthday and anniversary that it happens to be in the same day. i arrived at ewr for my flight #2037 at 650am. the lady said that my flight was overbooked and gave me a direct fight to CUN #1052 at 1030am. i asked the lady 3 times if my luggage will me in flight 1052, she replied yes. i get to CUN and my bag wasnt there. i waited 2 hours and the baggage claim guy tod me that they will bring it to my hotel at 7pm. my bag got there like at 1120pm. when i opened my bag i was missing all my belongings and my girls too. i called everyone and all they can say is im sorry and sent it to baggage claim. i went to mexico loose stress not gain. i went thru the worst experience and my vacation was destroyed by the thief you have working for united in CUN. i cried of anger and disappoinment. you know what is like to be in a third world country without clothes and with the same blue shorts i bought in tulum. no. all my presents that my love ones gaved me stolen, with physical and sentimental values. please arrest those criminal working for united in CUN. i tried every way but i allways endup talking to a computer. can i please speak with a person that can understand my feelings. my vacation went down the pipe. my time, anniversary, my girls birthday and my birthday gift was stolen from us. and i blame united airline.it physical, emotional and sentimental values damages. pls be fair. thanks God bless
United Airlines Reviews & Complaints
I am really concerned about roundtrip airfares from Fresno California to Burbank California. I have family members in the Los Angeles Area and I would like to spend an afternoon on one of my vacation days visiting my family members and return back home on the night time of the same weekday. In able for me to do this I need to pay $1090 just to leave Fresno in the early afternoon to Burbank and to return to Fresno in the late evening on the same weekday. I do not think this airfare is an appropriate fare. I think this airfare represents a scam and a form of fraud. I have just contacted the Office Of The Inspector General in reference to this airfare. The airline who quoted me this round trip airfare was United Airlines/United Express. I am not made of this kind of money and I would greatly appreciate it if somebody from this organization could email me ard refer me to a resource to help get these airfares lowered. Could you please refer me to a legal investigator to get me pointed in the right direction? Thank you John McCullough Fresno, California
United Airlines Reviews & Complaints
I am still waiting to hear back from United to address my concerns. I’ve called and was told someone would get back to me and still waiting…it will be close to a month since the incident happened. complaint number [protected] follow up complaint number [protected] all I get are automatic responses about how much they value their customers. I would appreciate someone following up on my concerns. incident happened 7/29 I was calling asking about the process for picking up my daughter flying unaccompanied from Costa Rica. The agent not only gave me the wrong information but referred to me as stupid/dumb in tagalog and when I called her out on it and asked to speak with a supervisor – she conveniently disconnected my call. needless to say, I was given the wrong information and was given the run around at the airport as well. Yes for the $300 additional fee and paying for a direct flight – I was walking around the airport in circles and was called names. Thank you United Airlines – and when I want my concerns address – I am still waiting for some response back from the airline. C Knee
United Airlines Reviews & Complaints
I am trying to get a delay letter on Flight #co1077 out of Phila Int. onMar 29 to Houston Tex.with a connecting flight to Wichita, that flight left at910, my flight arrived at 1030, arrived Wichita the next day 12 hours latter, had to get taxi to hotel, taxi and dinner and rent a car the next day because I missed my ride the night before, I hope I am on the right track after 3 hours of phone calls and bad info. Thank you Capt Richard Price Us Army Intell. [protected]@yahoo.com
United Airlines Reviews & Complaints
I arrived in the Ohio international airport traveling from vacation cancan ..at around 4:30pm.. My connecting flight was to leave at 7:50 pm… Their was an annocement that my flight would be delayed until 9:00 .. W/ no explanation as to why .. Because it was just a little over an hour I was ok with that time frame .. However than another annocement was made that it was moved 11pm and possibly will no go out tonight .. Well at that time I got in the customer service line to inquire as to what was going on & now as I was due to the weather.. I thought what weather ?? Mind u this was after Waiting in line for an hour .. I was treated rude and disrespectly.. I was then told their are no more room for flights until 4 :00 pm tommrrow .. And this would not be a direct flight back to Boston. Like the one I originally was waiting for .. So I would need to connect in jersey and not get home till 8 pm .. This is all with no compensation for me because of the weather .. They didn’t offer be a food voucher said I was not eligible . They only offered me 50 percent off a hotel and security for when I got upset .. Now not only do I have to check in to the airport again .. I start another day of travel missing work and other important engagements because if this poor customer service from this airline. .. When I asked to be put on a flight early this morning I was told their were none.. So just picture this if I had no money for a hotel .. I would still be sitting in the airport for at least 24 hrs and then another airport for 4 more hours before arriving home on united airlines .. Due to the weather !!! And very poor customers service .. I believe not only was I judged because I am a african American young man .. Because instead of talking to me they called security .. Please help
United Airlines Reviews & Complaints
I booked a flight for 10/3/2017 from NY to Washington and paid $85. But today I was informed that they refunded me for it. But I never asked them. Nothing to do, I ordered one more, and still, there”s no any sign of confirmation. Their customer service is absolutely useless and they couldn”t answer me who asked them to refund my money. I didn”t. The flight they refunded me for is still available but for the more expensive price. What else to say? Bad, very bad.
United Airlines Reviews & Complaints
I booked I round-way trip from Seattle to Fort Lauderdale for myself and my daughters. For some reasons, the tickets for the way to Fort Lauderdale were a different category than the tickets for the way back. Apparently, the tickets on the way back were Basic Economy and therefore, the airline charged me an extra 75$ (3×25$) to bring back the carry-ons that were included in the ticket when we got there. It was not clear at all on the Expedia website that the airline would charge my money for those bags. Had I known, I would not have bought those tickets or I would`ve packed differently. I feel I`ve been scammed by United Airlines and Expedia for not making it extra clear that the carry-ons were not included in the tickets for the way back. Looking back on the ticket, I could only see that: The airline may charge additional fees Opens in a new window. for checked baggage or other optional services. I would like a refund of 75$ for those carry-on fees Thank you Genevieve Patry Itinerary # [protected] Confirmation NMIZLZ (United) Ticket # [protected] (Genevieve Patry) [protected] (Mathilde Racine) [protected] (Beatrice Racine)
United Airlines Reviews & Complaints
I booked my flight in January, 2017 for May 20, 2017. The flight was from Newark international airport to Las Vegas McCarran Airport. My ticket and my friend Erica”s ticket were booked under the same reservation with the same credit card. Two days before the flight, we went on the website to confirm the flight and to see if we could book our seats next to eachother. The website said that Erica”s ticket has been cancelled. We immediately called up Continental”s customer service number and were both on hold for over 45 minutes (by this time it was approaching midnight). The customer service representative said that Erica”s flight was cancelled online and the only way to get her back on the flight was by paying the current day”s price of the flight (over $800, we paid $288 originally). They would not even give us the credit for what we already paid, that was lost, and the only thing they could do is waive the $200 cancellation fee. Neither of us cancelled the flight online. I asked to speak to a manager. The manager was EXTREMELY rude (named Robin Morris) and told us that the reservation was split, and that my flight was still booked, but Erica”s was cancelled. She kept insisting that it was us that cancelled it, and accused us of lying. She said “either she doesn”t go, or you pay the $800 to get her back on the flight”. When I asked if there was anybody higher up that I could speak to she said she was the highest up. (by now it is past 12:30). After Erica, Erica”s father, and I all tried calling customer service to get this issue resolved with no success, we decided to go to Newark airport to see if there was somebody we could speak to in person. On the way to the airport, I decided to give it another shot by calling Continetal Customer Service again. The lady I spoke to then was the most fishy out of everyone. She listened to the details of my problem and then put me on hold for about a half hour while she looked into it until she came back to the phone. She said that Erica”s flight was cancelled a month prior to when we called, and that mine was also, but that somebody named Michael called up the day before and reinstated me on the flight. I asked if my card was charged anything extra, and she said no. (Michael is my boyfriend, and a joint member of my Continental onepass account) Michael never called them up. I asked why they couldn”t just simply reinstate Erica”s flight like they did mine, and they said we would have to pay the difference (at this point, 2 hours later the flight was over $1000).So i said, “so you”re saying the flight went from $288 which we paid originally to over $1000?” and she replied “Yes.” which i knew was a lie because my sister was travelling the same day as us on a Delta flight, and had wanted to switch on to flight but didnt because it had been over $800 the entire week before the flight. I asked why I wouldn”t be notified about all of these changes taking place to our flight and they insisted that they sent emails that were received by my email address. (I only received emails with specials from continental.com and my onepass statements because i am a Continental debit card holder) I finally had my boyfriend call and he spoke to a nice gentleman who put Erica back on the flight with no problem, but by this time it was past 3 am. I had all of my finals the next day and was up all night. But in any case, I dont understand why they did it for Michael and not me or Erica, when he had nothing to do with our reservations. He could have been a terrorist, stalker, or serial killer, and they wouldn”t know. I fly with Continental about 3 times per year and I am extremely concerned for my safety and security. I was up all night and it was one of the worst customer service experiences that I have ever been through. Something must be done to their website to ensure the safety of their online customers.
United Airlines Reviews & Complaints
I booked our tickets on Continental. I used our Chase Continental One Pass credit card so that we would not be charged for our two bags. The outbound flight was fine. When we checked in for the return flight, which was on United (even though we had booked through Continental), we had to pay $25 per bag. We complained to the agent, who brought in a supervisor who told us that United does not honor Continental’s fee waiver. I understand that when companies merge that there are going to be problems. However, that is not my problem. I want my $50 back from United. I have written to them. I will update this posting with their response. I hope somebody from United reads these posts, because this is really lousy customer relations.
United Airlines Reviews & Complaints
I booked round trip flight (UA 0334) from Minneapolis, MN to Chicago, IL for my family. However, my wife decided to stay home with our 15-month baby instead of taking chances with airport delays due to expected snow storms in Midwest region. I called the Customer Service line and requested that the ticket of my wife be cancelled. I was told that if I cancell one both of the tickets would be cancelled. Then I told the persona that I do not want cancel my ticket but only that of my wife. He said he could cancel the tickets and then put me to a flight that was leaving one hour after my original flight. Moreover, I inquired about what would happen to my returned flight on Sunday. He assured me that since there were seats available in that flight; he would rebook me the same flight. I said OK. He asked me about my credit card information. As soon as I gave the credit card information, he hung up the phone. I received an email from United Airlines confirming the cancellation of the previous ticket (Confirmation no: S6MHW8). I waited the next email for my new reservation. It never came. I contacted the customer service center again. They told me: there was reservations for me and worse there were no seats available in other flights for the day. I asked them how they could cancel my ticket without securing me first for another reservation. They ridiculed me. Because of their accent, I asked them where they were located. They said in New Delhi, India! I requested to talk to a manager but they would not do. I was and still very frustrated with United Airlines. I had to cancel my hotel reservation with penalty because there were no other flights from any other Airline for such a short notice. By outsourcing customer service to New Delhi, India, United Airlines may save some money but I assure you that the customer satisfaction is going to go downhill. Instead of hiring customer service professionals with traditional American courtesy, United Airlines decided to do on the cheap—outsourcing customer service to untrained, rude, less paid, Third World employees! Is this worth the price? I am a very, very unsatisfied customer. United Airlines ruined my holiday! Customers: stay away from United Airlines. I normally fly with Northwest/Delta but this time I made a huge mistake and I paid a very heavy price.
United Airlines Reviews & Complaints
I booked the round trip with Orbitz for me and my son from Sacramento to Ufa. Travel dates: May 24, 2018 – Jun 24, 2018. Itinerary #[protected]. Ticket #[protected] (Elena Aklanova), [protected] (Stepan Aklanov). Booking ID RMJGR4. We had 3 checked bag and 2 carry-ons. It was said that, If your trip includes more than one airline, baggage fees are generally determined by the first carrier on the ticket. I also called to Orbitz and United Airlines to doublecheck this information before my trip, and they said that is correct: I have to pay $100 for second checked bag and nothing for carry-on. I paid $100 for second checked bag in Sacramento. But in San Francisco during boarding to Turkish Airlines I needed to pay $195 for 2 carry-on bags
United Airlines Reviews & Complaints
I cancelled prior to service since I felt their extra charges were bogus. I was approved by GE and cancelled the account too. All cancellations were done within 24 hours. Now I receive a letter from a collection agency representing United Air Care for services. Beware of United Air Care. Use Twitter, Facebook, etc. to warn people about this company!
United Airlines Reviews & Complaints
I don’t know what is up with United Airline’s delivery service for delayed baggage, but it is really strange and substandard. My family and I flew back from Paris and had a two hour layover in Chicago (our entry point into the US) on our way to our final destination of SFO. Two hours would have been fine, except UA couldn’t get the cargo doors open, so it took one hour to collect our bags and rush through customs’ long line. The net net is my family’s 6 bags did not make our connecting flight to SFO. I immediately did what I was supposed to do in SFO – I filed claims for all 6 bags at the UA baggage kiosk. I was informed in my claim form to visit the website for an update. Some update. The information never changed until right before I received my bags. One bag took 14 hours to get our home. Five bags took 32 hours, despite UA’s claim that “most bags” were delivered within 24 hours. The strange part was the delivery people UA used. The first delivery was made by a sloppily dressed man in a beat up small truck with a shell, and apparently his little daughter and wife. The only reason I saw them was they were exiting my side yard and I ran out to ask if I could help them. They left the bag by a little used side door, despite my instructions to leave them by the front door. It would have taken me days to find the bag had I not seen these people leaving my side yard. The next 5 bags took much longer, and I had to call UA 5 times. Each time I called I was told the bags were still in SFO but would be delivered by x:00. Each time the appointed hour arrived the bags weren’t there and I had to call again. When they finally arrived, 32 hours late, they were again delivered by another random, sloppily dressed man, in a tiny beat up car (no UA signs anywhere), with a woman asleep in the front seat. I am certain that the reason our bags took so long is we have 5 of them, and UA is using random people and requiring these people use their own cars (no matter how tiny) to make the deliveries. I’m sure that these random people saw our 5 bags and told the airport personnel that they couldn’t take such a large load – it would have to wait for the next person. UA’s delayed baggage delivery service is terrible, and there is something very wrong and unprofessional about it. It is as if they are asking random people to drop the bags off on their way home from traveling (perhaps UA employees who were traveling on personal trips with their families?) In trying to cut costs, they have gone too far on this one.
United Airlines Reviews & Complaints
I flew United Oct. 16, Oct. 21 and Oct. 28(1) BWI-Denver-(2)final San Diego;(3) SD-San Francisco-(4)final Seattle;(5)Seattle-Denver-(6) final BWI. I am disgusted with United treatment of me as a disabled person. I am disabled and require an airport wheelchair to get around in the airport and to go down the jetway. Airlines know this ahead of time and I always check in and remind folks along the way of my need for wheelchair service. I”ve been traveling for 20 years with my disability and my experience with United ranks as the worst one ever! United managed to delay and cause me great physical discomfort and mental anguish on 4 of the 6 legs of this trip. The worst was Oct. 16 on Flight 763 from Denver to San Diego. There was NO wheelchair when I arrive at the gate. I WAS LEFT ON THE PLANE FOR 40 MINUTES BEFORE A WHEELCHAIR ARRIVED! The flight crew kept calling but finally they just left me there. A new crew came aboard and the only reason I finally got the wheelchair was because the new flight was going to be delayed! Two men took me in the wheelchair and got my luggage, angels who refused to take tips because they were upset about my treatment by United. Spent an hour of my life in extra physical and mental pain because of this mess. WORSE, I missed an hour of time with my dying friend I was seeing in SD. Can”t get that back! I was not pre-boarded on the Denver, San Francisco and Chicago legs. It is vey hard to board a plane with disabilities when it is full of passengers seated or standing in the aisles (you have to stand longer, get bumped about, painful and tiring) NO ONE TOOK A COMPLAINT AT THE AIRPORT. I heard nothing despite both flight crews involvement. In Chicago, complained to the suoervisor Marc Niedzwiecki but never heard back. SF filed complaint and I received an apology email. GEE, THANKS. Am filing ADA complaints. UNITED can blame airport service but I paid United to get me where I was supposed to be. SO YOU FIGHT WITH YOUR WHEELCHAIR SERVICE and I”ll fly with better carriers who DO NOT DISCRIMINATE AGAINST THE DISABLED!
United Airlines Reviews & Complaints
I had a $49.95 dollar coupon that ended up $4,518 dollars. I told him I was a first time home buyer and that he could be ripping me off. The technician told me if he did half the job I would run the risk of the furnace breaking down and it would cost me 10-15 thousand to get a new one. Also told me that if I called sears they would charge me 5 or 6 thousand. I called sears 1 week later they charge 189.95 for 8 vents, $19.95 for each additional,$50 bucks for blower motor cleaning. To compare these con-artist charged $690 for 9 vents, $500 for blower motor cleaning. Just to give an idea of the major rip off I have encountered. I spoke with the person who handles the complaints and got no where.
United Airlines Reviews & Complaints
I had a carry on luggage and as I went through the gate and before boarding the plane, I was railroaded by a Continental worker and he demanded that I check my bag. Mind you, my bag was of legal size. I originally had refused to give him my bag but he threathened me and I gave in fearing that I be arrested. Just the day before I had read about several thefts occurring at Continental terminals in Newark and I was afraid the same was going to happen. Sure enough I arrive at Santo Domingo and my 2 cameras and lenses were gone. I reported the incident right there at the airport. To date I have not heard from Continental and I”m afraid that I lost my possessions forever. Once you get in at the airport a person looses all his rights and you become a slave to whoever wears an airline/airport identity badge. Furthermore these companies take no responsibility for their employee actions.
United Airlines Reviews & Complaints
I had a ticket for a flight out of Chicago (Ohare) to Los Angeles (LAX) on a Sunday night. I got to the airport to find out that the flight had been overbooked and I was placed on a “confirmed awaiting seating assigments” list. Unfortunatly not enough people missed the flight, or volunteered to give up there seats so I was bumped off the flight. In this process of waiting for my seat I was confronted with rude employees, who didn’t care to explain the situation to me. I am only 19 years old and I have never had this occur, I was very confused, and no one cared to help me with my questions. I tried explaining that I had school the next day and medication I needed to take in my luggage, yet the staff waited to tell me that I didn’t make it on to the flight after the plane had already taken off. They got me on a flight the next morning, then told me I could choose between $575 or a free round trip flight. The rep told me that taking the $575 would be smarter, so I did. He then said United would put me up in a hotel room and pay for transportation there. I live with my family and wanted to go home so I asked for transportation money instead. The representative calculated how much a cab fare would cost to my town, and came up with $25 each way. He then gave me two $25 vouchers, one for the way there, one for the way back to the airport. I have no idea how much cabs cost and believed what I was told, and accepted the vouchers. When I arrived home the cab fare was $80, I was beyond mad. I am a college student who is very low on money, I can not afford to pay for OTHER PEOPLES MISTAKES. I had to take a cab to the airport the next morning which cost about $80 again. I talked to several people at the airport and all they told me was basically that since I had accepted the vouchers that there was nothing they could do about it. They also told me that since the economy is so bad that they can only give out $25 vouchers, and that I could call customer service but they would just tell me the same thing. How on earth is a hotel room and transportation equal to two $25 vouchers? When I got to LAX I had to get another cab since the person who was going to pick me up the night before had to work now. All these cab rides costed me around $250, once again, I am a college student who has very little money. So basicaly United screwed me over, I was unable to fly out on Sunday night, I missed school on Monday, I could not take my medication and now have to see a doctor to try and somehow fix this, I had to pay $250 in extra cab fares, I didn’t have my clothing, mediciation, and other things I needed that were in my luggage which was on the plane, I was faced with several rude employees and I wasted hours of my time waiting at the airport. I will never fly United again and hope those of you reading this will choose a different airline as well.
United Airlines Reviews & Complaints
I had a very disappointing call with the Continental Elite Priority Line yesterday and want to put in writing that the attitude from a Cust service manager; Ms Brooks from the Houston Regional Office was incredibly rude and unacceptable, it is upsetting to me how an otherwise great airline can have such bad eggs on their team. In short; I called to make a change on a reservation that had been made for 16 members of my family about 29 hours before the call. It was an error on our end in that the ticket for myself was incorreclty booked for the return one day later than it needs to be. Both my wife and I called in on the speaker phone and very politely explained the situation and knowing about the 24 hour change policy asked for the ticked to be changed and if they could wave the $150 exchange fee. I have been a Platinum member at Continental for the last 6-8 years with almost 1 mil lifetime miles, and we were hoping for a swift and fair solution to the change request. Unfortunately, after having being bounced around for a while between representatives that could not answer or make any decision, we ended up with Ms Brooks, who we found to be quite rude, sarcastic and non-service oriented. She started out not even pretending to want to listen or discuss the request, but went straight into a rampage that this was the company’s policy and that it didn’t matter even if we had called 1 minute after the 24 hour policy. From her we clearly received the message that they had a booked reservation and didn’t care about anything else than the payment. Not being able to receive a waiver on the change fee isn’t the end of the world to me, but the behavior experienced was so rude and obnoxious that being one of Continental’s top customers, it really makes me wonder how much they really care about their customers, I generally like the airline and it is a shame that some can ruin so much for others. JU621908
United Airlines Reviews & Complaints
I had one of the worst experiences of my life at United Airlines, I had to watch as my son was poked and prodded by some greasy guy with dirty long fingernails and unwashed hair hired for security, he kept poking my sons stomach and I wanted to slap him. If it wasn”t for the man in military uniform and rifle next to us I would probably have protested. My son came to the airport to see me off, he was not going to take any flights. I have always remembered that event as truly distressful.
United Airlines Reviews & Complaints
I have flown quantas, british air and fiji air. Never have I had to acquire a visa independently and pay for it. Based upon information on your site, I was surpirsed to see this information and it was a bit confusing at that. So I called for clarification. The young lady who answered the phone, sounded Indian although very clear, assured me I did not need to purchase a visa as it would be taken care of in my ticket. Imagine my surprise when my husband dropped my mother and myself off at LAX and returned back to the central valley to be told we did not have visas and could not board. We were returning to Australia for my mothers 86th birthday. Now we were stranded at LAX. It took almost 30 minutes for the check-in attendent to solve the problem but she was able to assist us with purchasing the visa. She was very attentive and apologetic. Unfortunately she was the only one there and several passengers in line were getting extremely upset at their wait. Either make the website more clear – transferrirng to another site was not helpful – or ensure that call personnel have the correct answer or provide visa service autamatically like the other airline. You would think you could determine when passport number is entered it could determine if a visa was needed for entry to that country.
United Airlines Reviews & Complaints
I have had terrible experiences with United over the years and swear I will never fly them again. But this last time takes the case. I flew from LAX to Cedar Rapids, Iowa on July 2, 2006. I arrived an hour and half early for my flight. The lines were really long and not moving so I went to the self check in. It said I could not take that flight as my flight was delayed making it impossible to make my connecting flight in Denver. I had actually called one hour before I arrived and was told my flight would be on time. I was upset as I did not want to wait all day at LAX. So the very nice lady at the service phone told me I could catch a flight that would be about 45 min. later than my original scheduled flight and go through Chicago. The trick was that the next flight going out would not be until the morning, so I would have to spend the night in Chicago. I told her I did not want to pay for a hotel there and she assured me that United would cover the cost and that I just had to go to special services when I got to Chicago. I arrived in Chicago around 11:30 PM and when I went to the special services counter she told me about they said the were closing and could not help me and sent me down to baggage claim office. There was a long line there and I was tired. The lady said she could not help me and that I would have to pay for the hotel and contact United later about getting reimbursed. She then gave me a pink slip for a discount at select hotels. The next day I contacted United customer service and they said they could not reimburse me despite the fact I had the lady”s name and ID. I also tried at the airport the next day with no luck. After numerous calls for help I finally got someone who said they would give me a $100.00 coupon for another flight. I did not want this, but since I could not get the money back I took it. Now of course that means I have to use that stupid airline again. So I book a flight to Portland from Burbank online and put in my coupon number. I get back an itinerary that is not what I booked, but is from LAX to Portland and different times. I call the customer service again( and by the way I always get their India office and have to talk to people I can barely understand). They said they could cancel that flight and I would have to rebook it. I said what about my $100.00 coupon and he said I could not reuse it. After much argumentation and persistence and calling back I got a supervisor to rebook it properly with the discount. But when I saw my itinerary it charged me the full price. I had to call again and they assured me they would give me the $100.00 credit. After two days it finally showed up. But I spent about four hours on the phone trying to get a $100.00 discount which should have been reimbursed for my hotel. I swear I will never fly them again after I take this flight and use my 66,000 Frequent flier miles. I was saving this for Australia. After that I am done. I think more people need to write their complaints and while I was on this last flight I heard many customers complain and one took my name on a list where she is writing to Congress and the FAA about this airline. They do not care about their customers so why should we care about them.
United Airlines Reviews & Complaints
I have to go to Peru on LAN airlines. LAN is giving 2 free checked bags for the international flights. Since LAN is flying out of SFO, I have to fly to SFO from San Diego via United to catch the LAN”s flight to Peru. It”s a one hour flight to SFO and United is counting this as an international flight (WHICH IT IS NOT since they are not the airlines that is flying me to Peru) and United is charging me a 70.00 for the second checked bag. I called Tammy Duarte, a manager, at United and she could care less that their international bag policy doesn”t make any sense – Tammy Duate told me I can drive to SFO and catch my LAN flight if I don”t like the 70.00 international baggage charge. I asked her just to explain to me why United is charging me the 70.00 international bag fee and not domestic bag fee since United is not flying me to Peru but LAN airlines is… and again, Tammy Duarte, the manager could not answered or cared and told me to write a review if I don”t like the United policy. I asked her to explain the policy to me to where it makes sense please but she was annoyed and was totally rude to me… How is this legal and why is United allowed to charge this fee? I would like see LAN and all United sister airlines to discontinue doing business with United…
United Airlines Reviews & Complaints
I just thought you might like to know about our LAST excursion with United. We were scheduled to fly to Florida last Wednesday night from Grand Rapids, Michigan. Due to the weather this flight was cancelled. I can understand this cancellation, but the way we were treated was uncalled for. We asked if we could extend it a day on the other end because it would cut us short a day of our vacation to visit our mother. Of course you could do it for $125 a ticket. We were told it wasn’t your fault so you didn’t have to do anything for us. One of my sisters went on line to find another flight in the A.M. the next day but when we asked to be put on that flight it was extremely expensive. You would rather fly out with an empty plane then accommodate customers. So we were scheduled to depart Florida on Monday evening and then that flight was cancelled again due to weather in the eastern states. Why that should have affected our flight is a little surprising. So we did end up with our extra day in Florida after all. The problem with this is because we didn’t know we were getting the extra day there was not preparation for somebody to fill in at our jobs for us. I am responsible for payroll and you know as well as I, everybody wants to get paid!! This brings us to our return flight on Tuesday evening. We got to the airport on time and boarded the plane on time. We sat on the plane for a very long time, unsure of what was going on. I guess it was some technical difficulty. Needless to say we missed our connecting flight from Chicago to Grand Rapids. So late on Tuesday night we had to wait in a long line to find out they were putting us up in a hotel and we asked for food vouchers and were told they would not give us any. So that meant we had to pay for 2 meals we were not prepared to pay for. You see my sister is a diabetic and has to eat to take her insulin. (Fortunately she had that with her). So after waiting for about 1/2 hour the shuttle finally picked us up and we got a room assigned and then we went to the hotel restaurant to get a bite to eat. After finishing we went to the room they assigned us to and we could hear somebody else in that room. We knocked and a lady came to the door. I can imagine what her reaction would have been had we walked in on her. Mind you during our entire ordeal not once was one of your representatives cordial to us in any way. All we were told is they could not help us and would not help us. I have always heard to fly the friendly sky’s with United. What has happened? I don’t fly all that much, but I do make arrangements for my employers to fly and believe me I am going to think twice before scheduling with United. If your new image had anything to do with the new name “TED”, you would be better off going back to the old name and old way of treating people. A little kindness and accommodation will go much farther then treating people like they don’t matter. I am not one to complain, but it has bothered me so much to be treated the way we were I thought it warranted a letter. I’m certain nothing will be done about it after all its not your problem. As we were told many times.
United Airlines Reviews & Complaints
I purchased ticket from you with confirmation #: J5NGW1 but to my surprised i was told by one of your agent that the Lagos flight was delayed by 2hours and that Lufthanza airline is taking charge of my reservation. Your agent hang up the phone. I want to tell you that my children are so young to have them on a long flight aith longer days. This is not healthy and fair. You have to compensate me, This is not right ! my family are placed on unplanned very long trip. This is child abuse. I might take a legal action against United Airlines. I paid your company for this trip not Lufthanza.
United Airlines Reviews & Complaints
I purchased two airline tickets using my Rewards program. I was charged the $10 per ticket fees.. but later when I looked at my bank statement there was a $75 per ticket fee charged as well without me ever knowing that would be charged. I am very upset. Of course when you call their customer relations Dept. you get India. I was put on hold for a very long time while the girl looked for a supervisor for me to talk to. When he finally came on he said there was nothing he could do. He would pass on the info. to the powers that be and I may or may not hear back. What kind of customer service is this? OH whoops I forgot there is no more customer service.. VERY SAD…
United Airlines Reviews & Complaints
I received a coupon for $49 in the valuepak mailing to my house and called for an air duct cleaning around June 2009 for $42.00. The tech came in and took a look in my attic at my vents. Barely looking at it for about 3 seconds he claimed I had asbestos without testing. I was surprised myself since I had a property inspection 8 months ago. He then claims I needed to take the whole insulation out, metal vents out, and replace all the ducts with new ducts. Coincidentally their company did just that! WOW! He then tries to sell me a UV light to sanitize my vents for $600! So I looked through my records and found I don”t have asbestos and the insulation around my vents he claimed were asbestos were actually fiberglass insulation. When telling him of this information he claims fiberglass insulation is unhealthy as well and should be removed. He refused to clean my ducts because of the supposedly “asbestos”, however I had a furnance that need cleaning also. $400 to clean the outside of my furnance with a window cleaner. I was so pissed I paid the guy $400 so he can clean the outside of my furnance with windex. If I knew what I knew after I would have kicked the guy out long time go. Now reading this complaint I should have kicked the guy out from the very beginning. WTF! These SOBs stole my money and provided with lies and ### service. NEVER EVER Use these crooks!
United Airlines Reviews & Complaints
I recently booked an international flight to Germany with United Airlines. The return flight was cancelled, and United Airlines refused to book another flight, or amazingly, refused any refund. They claim it was out of their control, as they had operated this flight through Lufthansa. Lufthansa will not even talk to me, since I did not buy the ticket from them. United claims they have no control, and I have to talk to Lufthansa. The bottom line is I paid United for a service, which they failed to provide. I paid for the ticket, I arrived at the airport hours before the flight was scheduled to leave, and both airlines refused to book another flight or offer any refund of any amount. I was left stranded in Germany, and had to pay for alternate transportation with another carrier. Needless to say, I will not use either airline again. 2 months later, and I have not even had an email, letter, or phone call from either airline after contacting them repeatedly via phone, mail, email, and online requests. This is ridiculous.
United Airlines Reviews & Complaints
I second the notion that others have expressed…39 dollar coupon equals over 500 in charges…ridiculous. Don”t use them…its” a big scam
United Airlines Reviews & Complaints
I took a Continental flight from Ontario, CA to Houston, TX, my final destination being La Guardia, NY, with my wife, and a year old baby. When I arrived at La Guardia at noon, the baggage containing baby care items–almost all of what we brought on for our baby to survive winter, food, clothes, gifts and memorabilia– was missing. We were callously told by Continental baggage staff to wait until arrival of the very final flight of the day from Houston at midnight. We waited for extra two hours for our luggage until the next flight came over from Houston. There came no luggage. It was February and the weather was windy and nippy cold. There was only one or two seating areas at the airport, near the building entrance, far from the baggage claim areas. Cold wind blew in when the building entrance door opened, while we were waiting. Our baby started to sneeze and blow his running nose. We felt totally uncared for and abandoned: “There are so many Continental flights from Houston. So what?” Continental staff also yelled out loud at my wife, “Why didn”t you put his boots on the baby?” We also noticed that there were left a quite number of luggages unclaimed for on in-coming Continental flights. There was also a few people lining up at Continental service window at La Guardia–small and stuffy–upset with whatever had happened to their luggages, including a pet owner who had to borrow a pair of scissors from a Jet Blue service window, Continental”s neighbor, to cut a plastic belt to open her pet cage. We heard Continental service staff slight the pet owner, saying, “You can go get one from Jet Blue”. The pet owner was crying when she was finally able to open the cage for her pet. We checked into the hotel, at loss over what we had seen and heard. We called Continental”s delayed luggage “resolution” center, as had been told to. A woman by the name of “Kathy” or “Cathy” came on the phone, saying, “You called us three minutes ago…It takes one hour and half to clear once the luggage arrives at the airport”. “K(C)athy” also told us that Continental would also sue us. We were totally mistified and dumbfounded. We decided to seek an opportunity to speak with a supervisor, if there was any. We were told that there was no supervisor. After making a few attempts, however, there finally came on the phone a female supervisor. We asked, “What if we already lost our luggage, instead of its being just “delayed”?”. The supervisor told us, “I don”t care about “what if”s…Do as I tell you”. She then slowly and sarcastically told us what phone number to call–[protected]–the same number we had been calling over and over. She snapped off our conversation, and hung up saying, “I really need to go. Good day”. We felt insulted and infuriated. We also heard a number of other angry verbal exchange in the background while on phone with the “resolution” center. The “resolution” center has an automated option to press for baggage missing over 25 days. 25 days! Continental still has no record of checking in our luggage at all, anywhere, anytime, up to this date. Continental initially told us that the baggage would be coming in on the next flight, and, if not, would be delivered to our hotel: “Don”t worry. We deliver it to you. So don”t call us”. This never happened. We still have no news at all about our baggage after checking out of the hotel one week ago, where we stayed for one week. Everytime we call [protected], all that we ever hear is that there is no “update”. No update is an update. Continental also told us that they did not “guarantee” luggage delivery at the time the passenger disembarked their airplanes. We were also made to wait for one hour to speak with their busy “Customer Care”, only to be rerouted to the same “resolution center”. We were told, “You are in a wrong department”. It is annoying to hear the “resolution” center ask, “What can I do for you today?” Do what? You lost our luggage! Get it back! It is also annoying to hear repeated use of “sir”. You do not mean it! We had to spend our own money to replace lost items. Cost of flight, of course, will not be reimbursed. This was an inauspicious flight to begin with. The service counter agent at Ontario discourteously told us to remeasure our carry-on baggage, whining about waste of paper over some baggage labels that their own machine printed out. The carry-on was of legal size. The agent also tried to have us remove some contents into the baggage that has now become lost. Thank God we did not do so.