Urban Outfitters

Urban Outfitters Reviews & Complaints

Reviews: 1

1 RATING
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Published: 23 January 2020

Posted by: jess43956

01/16/2018 I am disgusted at the way your customer service handles itself. I called about an order I made over 2 weeks ago because after two weeks and no updates it said returning to sender incorrect address and the second girl I talked to was the rudest human I have ever spoken to. I have dealt with her before and she was just as rude the first time. I am not sure how she still works for you, get her fired are you kidding me. I had to call another line to get a person that treated me with any respect, they were much better and actually solved my problem (which was not any step up from getting my order but at LEAST I got the promise of a refund) . The rude incapable customer service workers name was tanisha, she sounded miserable and basically signed at me when I told her about my order problem, was extremely rude to me and did NOTHING to help me even though she could if she wanted to do her job, then she rudely said “Call Canada post we can’t do anything” when I got a hold of an actual trained customer service rep they helped me fix my order. I have already waited long enough for this shirt now I can’t get a refund until its back in their head office, no one can track it and re route it and I have to sit around -60 dollars for a product I probably won’t receive for an entire month. DO NOT ORDER THINGS ONLINE FROM HERE. go into a store. I will NEVER order online again.

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