I am Vedavathi Devi from Vijayawada, Andhra Pradesh State, India. I had taken loan from Andhra Bank with support of Khadi Board. I had purchased 300E machine initially from Usha Company dealer. After that purchased 2 more machines 11000 Memory Craft and MB4 from dealer named named Goodwill Enterprises on 24/3/2008. Till one year things went well with the both machines. Of course with small repairs which were done by the local dealer’s mechanic. Then the problem started that for 300E machine to change the needle bar spare parts it took for 4 months. I really surprised to see that the company named Janome / Usha could not keep the spares in advance to support the customer immediately? After that problem started with MB4 Usha Janome machine. It is starting and after selection of design giving message “Tension release lever” even pulled. Since two months this machine was stopped working . In between Nagendra came to Vijayawada and even he could not get the time to visit and check the problem which may costs him 50-100 Ruppes. But we are the people loosing every day work and orders because of this non-responsible person. Machanic Nagendra told Sensor has to be change at the time of his visit after two months and it was sent by him from Hyderabad after many reminders and by calling area manager and changed by local mechanic named Anand. But no use and still this machine was not useful and we are keeping just like a antique piece with worth of Two lakhs fifty thousand. Since two months we could not pay the Bank installments because of this machine non-functioning. Now Bank people are not willing to give any further loans for purchasing of Usha Janome machines in Vijayawada because of poor service and non-responsible people. I could see very inefficient mechanics from this company named Usha who are non-accountable people and mechanics are non-technical people. I could see once again non-professionalism in this big company named Usha.
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