Vanguard

Vanguard Reviews & Complaints

Reviews: 5

1.8 RATING
(1.8)

Total views: 4285

Published: 28 January 2020

Posted by: Holly stacey

I am extremely offended and can not believe the way I was just treated by a Daphne Taylor in your withdrawal department. I called confused as to what you need for me to file a withdrawal. She told me multiple times the call was recorded I would like the call pulled it was around 5:30. I work in customer service for Geico I think the call would amaze your management team. She was rude, condescending was talking over me the whole time, would not even answer my question then would through in my face your plan clearly states the rules if you want to read over them. So because I was trying to get clarification she wouldn”t answer the question just told me to look it up basically. The fact that she was able to make me so mlthis mad is really something because I normally can keep my cool. This employee by far insulted me talked to me how ever she wanted. Come to find out because I”m a Geico employee my plan I can”t speak to a supervisor which is crazy, but clearly she knew she wouldn”t be held accountable for the call. When I said I would like a supervisor she didn”t explain that instead just said she wasn”t going to and if I want to wait on the line that”s fine but that you close at 6:30. Like seriously I have never been talk to like that before and for it to be the company that handle my retirement from my company is appalling. Any help would be great thank you I would like some form of management to listen to this call it was really bad. When I contacted vanguard about it. I”m assuming it was her supervisor or someone emailed me making excuses for the girl saying they thought she was trying to help. They did not do anything or offer any apology for the agent. The management team will not even speak to me. This is the worst company.

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