I guess that I am one of those rare people who does not like being charged for services that I am not getting. This is the peoblem I was having with Wave. I went into the local Wave office to see about getting some of their products. The Wave Tech came out to our Apt and started to hook up the cable to the tv. Now the only cable outlet we have is in the living room. He gets the tv hooked up and then placed the modem on the floor right next to the tv stand, ran the tv thru a few channels and he left. Later that day I went down the hall to check on our computer and printer. The computer was very slow to load and when I tried to print something from the computer, it would not work. I tried some things to see if it would print, but nothing. I have a Canon pixma printer so Icalled the Canon Tech support to find out what was wrong. He ran a test on the computer and told me that the signal was very weak to the computer, only 43% and it needed to be between 65 to 70%. Now comes the real fun stuff, . It dawned on me that our computer and printer are all the way down the hall in the guest bedroom and our modem was placed by the Wave Tech in the living room. I went out and bought 25 ft of cable and moved the modem down the hall across from the guest bedroom. The computer did load a little faster, but we could not still print from the computer. I tried to call customer service a few times about this problem and was left on hold a long time and dropped twice, so I decided to go into the local office. I told the rep what my problem was and she set up an appointment to have a Wave Tech come out to check on this problem. When the techarrived I told him I was having and he told me that he does not work on printers. He took out a piece of test equipment, waved it over the computerand told me that I had a very weak signal coming to the computer and told me that I would just have to live with it and he left. I was really having a problem being charged for high speed internet, modem rental and many other fees, taxes and charges. Consumeres are stuck having to use computers and the internet to function in todays society. Wave has to be the worst internet and cable tv provider I have ever had the misfortune of having to usr even if only for a short period of time. It would be nice if they hired knowledgeable people to work in this field. Here is another good one, we have only had this Wave humpty dumpty service tor 2 month, but we have received 3 billing statements. I would strongly recommend that you run, not walk away from this Rip Off company. Do a little research on other providers in this area and you will be much better off. Good Hunting
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My husband and I our purchased in the fall of 2019. They enticed us saying that we could get a free vacation to Hawaii and free airfare
This complaint and/or review was posted on Defaulters.com on 22:28 pm, February 26, 2018 (CST) and is a permanent record located at: https://www.defaulters.com/scam/wave-broadband/.
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