DON’T USE IT. I’ve sent money to my father on 28-4-2017 – location Egypt. On the 30th-04-2017 my father went to get the money from Western Union location and agent told my dad that transaction doesn’t exist, asked my dad to contact me “the sender” and confirm the transaction number. My father showed him the receipt pic that I sent to him on WhatsApp as a proof of it’s the correct transaction number but still Agent couldn’t find transaction number and called WU and opened a none paid transaction claim. Since then I called WU more than 5 times to follow up and every time different agent, different BS!!
First call agent asked for 10 days to get a resolution “ID **”, second agent asked for 20 days “ID **.” Third agent asked for 30 days, called in between and chatted with different agents on Facebook to know status of my claim, Claims #**, #**, #**, last agent I talked to on 17-07-2017 asked for 90 DAYS! Are you kidding me! 90 days? What kind of company needs 90 days to send money back to the customer! Should I wait for couple of years to get my money back. Talked to a supervisor and she wanted to open a third claim.
Funny part, Western Union agent in Egypt confirm that transaction doesn’t exist, my father never received the money, agents couldn’t find that transaction in the system until after I opened the first claim and the system says it’s been “picked by the receiver.” How my father picked the money if the agent didn’t find the transaction on his end. Company never called or follow up, horrible customer service, until this moment I never received my money back.
I have 4 records of conversation with different agents from Western Union, chat pics as well, all that I’m going to share online and with also CTV news in Edmonton so people can see how bad Western Union became and how easy to lose money. Irresponsible unreliable company.