Refusal to honor returns of unopened merchandise. Per the recommendation of a friend we decided to purchase our flooring from this store. We went in on 3/31/14, talked with Mike, who was very friendly and informative. With the price range that we were looking for he recommended that we buy cabin grade flooring, with the understanding that there was no warranty. We asked about returns – we were told that as long as the boxes were unopened, they could be returned. When we purchased on 4/11/14, and the sales clerk again reminded us that there was no warranty with no mention that there were NO returns on cabin grade. She again encouraged us to make sure we had extra for waste. After installation (we installed ourselves, understanding there was no warranty), we had 7 boxes leftover. When my fiance went to return these unopened boxes, he said they could not be returned without a receipt. When I called, Mike (who had previously been very nice), was rude and completely unprofessional on the phone. He then changed his story, saying if we had the receipt they still could not be returned and claimed this was told to us when we purchased the floors, which is not true. So now we’re out almost $500 and have 7 boxes of flooring left (when we had bought less than their recommended amount to begin with). He claims that they do not have a copy of our transaction, they do not keep them on file. The manager hung up on me when I called. .
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