September 4, 2011 – Wilkes Technologies (aka Security by Wilkes Tech) repaired and serviced my alarm system for several years leaving me with a system that rarely worked. Service calls would often take weeks to be responded to and return calls were non-existent. I recently fulfilled my monitoring contract with a mid-west company called Monitronics. Monitronics hired Wilkes Technologies of NJ to service my alarm system. I was instructed by Monitronics upon fulfillment of my 3 year to contact Mr. Sterling Wilkes of Wilkes Technologies (aka Security by Wilkes Tech) to obtain the needed code numbers that would allow service to be rendered on my alarm system. Numerous calls have gone unanswered; e-mails to Mr. Sterling Wilkes of Wilkes Technologies (aka Security by Wilkes Tech) have been ignored including a certified letter which was returned undeliverable after several delivery attempts. Mr. Wilkes is wholly aware I am trying to contact him and his company but has chosen to hold by security system hostage! Without these codes my complete alarm and fire system that I paid thousands of dollars for is useless and cannot be serviced or repaired. I have been listening to the alarm beeping out warning codes of the many systems that are failing including my fire alarm system 24 hours a day for months now. Mr. Sterling Wilkes, the owner of this company cares little for my safety in the event of a fire or robbery and likely will not care about yours either. Mr. Wilkes of Wilkes Technologies (aka Security by Wilkes Tech) refuses to as much as return my calls, e-mails or answer my letters. Mr. Wilkes and Wilkes Technologies (aka Security by Wilkes Tech) has put my Wife, Daughter, 5 dogs (including two therapy dogs in training), 3 cats and numerous turtles in imminent danger, as my fire alarm system is in desperate need of service and will likely not work in the event of a fire! Take warning If you are considering an alarm system or any type service work from Mr. Sterling Wilkes of Wilkes Technologies (aka Security by Wilkes Tech) your alarm system will be password protected and you WILL NOT get these codes if needed and your system will be rendered useless. I would very highly recommend you seek out a different alarm company.
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