. I ran in Winn Dixie to grab a few things for last minute fathers day gift/meal and I wasnt thinking and I grabbed an Amazon gift card (I just got off the phone with my mom and we decided to do Academy, but my mind is in a million places). I got 5 minutes away when it clicked what I had done and went straight back. I asked the cashier, and he called the manager… and this guy was rude the second he walked up to me, refusing everything. (I UNDERSTAND, stores have policies) but he did not even make a single effort to try, he just continued to walk away. I walked out to call my mom to try and decide what to do, bc obviously fathers day is tomorrow. So, I thought of a few different methods that maybe they could help. I approached the manager again, and he just responded with “I dont know, ask that guy… hes guest service.” After roling his eyes, and looking ar me like an idiot. After I made my suggestion the other guy called the “front-end specialist” only to come to come to the conclusion, not only could be not help me with my gift card, but if I wanted to return my garlic bread I couldnt… literally never left a place feeling like a total idiot, embarresed, and ashamed because I messed up… and the closing team treated me like I was such a bad person. If anyone knows my dad he wasn’t even mad about the gift card, but he was furious when I came home in tears. I love Winn-Dixe. I never have any complaints, but after this it made me so sick to have even tried.. once again, I understand stores have policies, so this is not a post about their policy. This post is to make people understand how important it is to treat people. A little courtesy and a simple “I’m sorry” even when your not in the wrong goes so far.. A manager and customer service team is there to help and if they cant they are there to give the best experience possible to all guest, not send them away in tears.
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