“WES a nonprofit organization that provides credential evaluations for international students and immigrants planning to study or work in the U.S. and Canada.” This is what they say about themselves. As per my experience, it’s a “give me your money and don’t expect us to work on anything organization.” I got the transcripts from my home university and got it mailed to WES in the sealed and attested. This whole process took 2 months as my home university is slow. I agree. WES rejected saying “documents were not sent directly by the academic institute”. I spoke to them before sending the documents, and I was assured that if documents are sent in a sealed envelop evaluation will be mailed in 7 days. But no. After multiple follow-up emails and calls to customer care no acceptable response. They all sound like broken records and robots. I somehow dealt with that and requested (multiple times) my home university to courier the documents “directly” to WES. As they had my transcripts in recent records, they agreed to re-print and put it in a sealed envelope and mail it to WES. Of course, I had to pay a premium price for this plus international courier fees. This whole process again took approximately 1 month. And guess what, WES put my case on hold AGAIN!!! saying documents are not sent directly by the institute. Why WES charges ~200 then? Their sole purpose is to verify and convert the score to a similar scale for apple to apple comparison. My home university (and almost all other universities) provide their contact details on issued transcripts. All they have to do in contact them and provide them the unique id of the student and confirm the authenticity of the transcripts and other documents. But no! they all are ignorant buggers getting paid to do nothing. “Non-profit”. Horrible customer service. Wait time to get connected to a representative is minimum an hour. And all you hear is broken record playing withing any intention of helping customers. If I miss my deadlines for my college applications because of this hassle; I am definitely going to take this to consumer court and try my luck there. It’s such an agony to work with WES. Hope no one has to work with them and some legit helpful organization takes up the role for future evaluations. PS: I am already working from past 4-5 years in the United States on work Visa. I updated them that I already have my education verification credentials and I am not here without scrutiny. Worst customer experience!! Stay away if possible!
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