A few years ago I purchased 40 personal training sessions from my local Xsport Fitness gym at a bulk discount price. I was told that I could transfer some of the personal training sessions to another member as a gift which I had planned on doing for my girlfriend at the time. I was told that the personal training sessions never expire. They said that since personal training sessions dont expire, that corporate could add unused sessions back to my account if I had to cancel and wanted to sign back up again in the future. All of these statements made me comfortable in purchasing such a large amount of personal training sessions at the same time. I ended up joining my girlfriends gym not too long after which she liked better so I cancelled my membership at Xsport Fitness since I was told the sessions never expire and that they could be re-added back to my account after I rejoin the gym in the future. I only ended up using 1 personal training session so I had 39 left. I rejoined Xsport gym in the fall of 2014 and so I asked for the personal training sessions to be added back to my account. They said the sessions had expired. I figured if that was the case, even if I was told otherwise at the time of purchasing the sessions, that the language would be on my contract. So I asked for a copy of my contract. Theys aid that they didnt have a copy of my contract on file. After a few conversations like this someone finally agreed to add the sessions back to my account and I was happy. But then I had to move to California for work. My sister moved into my condo. I asked Xsport if I could give my personal training sessions to her and they said yes. My sister also asked them if I could transfer my sessions to her if she signed up and they said yes. However, once she signed up and I moved to California, Xsport then said I couldnt transfer my sessions to her. Both my sister and I called customer service multiple times and talked to different customer service people who said they dont allow personal training sessions to be transferred to other members. I asked repeatedly to speak with a manager and was told that they were too busy.I was told on two separate calls that a manager would call me back within 24 hours but they never did. My sister got fed up with dealing with them and cancelled her membership. I then called to cancel mine and was told that the other customer service reps were misinformed and that I should be able to transfer my sessions and that a manager would call me back within 24 hours. However, again, I never received a call from a manager (for the third time) and had to mail a paper letter to the Xsport corporate office to get my account cancelled sicne they dont cancel accounts over the phone. I am pursuing a full refund for my 39 unused personal training sessions since there is no Xsport location in California for me to use the sessions at and they didnt let me transfer my sessions as promised. .
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