An order was placed on the 24th of November the payment has already been made and I have not received it yet.No one answers the help lines it rings for minutes and no one has the decency to at least reply to the multiple emails being sent. You’re sitting with people’s money and no products are being delivered. It would be much appreciated if you either refund everyone or at least tell us what is going on and we don’t want excuses like influx in Black Friday orders or load shedding. We want the truth in future don’t have sales you can not keep up with it.
Consumer Reviews and Complaints
WRITE A REVIEWRate and Write a Review on Zando
Scammer and Con Artist
Yuri Vanetik is a seriously dangerous asset manager who has been targeting folks from California and scamming them. Yuri misrepresented
TOTAL SCAM. BEWARE
This company doesn’t ever provide leads. They take your money and your credit card info and NEVER send leads. They will continue to charge
Place and food is disgusting
The staff is the worst part of this place. They are dirty, rude and just straight up gross. White chick with dark hair was literally
Price is too high
All my issues were solved, but they tried charging me more than what I had expected. They said it would be about 125 an hour and that it
Don’t Do It
I can’t believe you all are still in business with the shady dealings you all have going on. Paid for expedited shipping, received the
Scammed
We ordered $375. worth of products and never received nothing, they kept the money and no response from them. Totally disappointed and
Fraud
I sent $409 for an upper. He said he could only use Zelle. Well that was the same as sending cash. No response to any emails (lots of
A scam
This company does not allow you to register or use the prepaid card from Anthem I have tried numerous times to activate this card on their
This complaint and/or review was posted on Defaulters.com on 05:35 am, July 04, 2019 (CST) and is a permanent record located at: https://www.defaulters.com/scam/zando/.
The reviews & complaints posted about Zando was submitted by a member or guest on this website. Any and all opinions and information are published as is. Defaulters.com does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, Defaulters.com cannot be held liable for the complaints and reviews posted about Zando as per Section 230 of the Communications Decency Act.
Zando Reviews & Complaints
Good afternoon I have order some items 2 weeks back the estimated time arrival was 07 February 2019 Instead I received wrong order on the 3/02/2020, I send an email to [protected]@zando.co.za on the 4/02/2020 about the order still today no response, and again I have tried to call the customer service no answer I will be glad if I can get the refund of my original order and collect the wrong order you delivered the order number [protected]
Zando Reviews & Complaints
Good day I logged a refund last week for a shoe i bought online. Its been a week now still i have not recieved my funds. No one has contacted me from Zando to explain where my money is. The order appears like it was refunded but funds have not reached my account. How long does it take for funds to be refunded?? Why is it taking so long?? I need this matter resolved ASAP
Zando Reviews & Complaints
good day i placed an order dated 13/08/19, i received an sms confirming the delivery that would take place to my work premises on the 16/08/19, i was anticipating the delivery as i normally get my orders promptly, To my dismay nothing was received by lunch time, i made contact with our work mail room and they confirmed nothing was received i then called the courier partner you use as i received an email stating there was no contact number which i do not understand as i have made numerous purchases from you, they promised a delivery for Tuesday and that did not happen either, i called them again today and im being further inconvenienced as they saying the delivery men are already out. this interaction ive had with you has really dampened the way i use to regard Zando and i am now considering using the competitors as the service ive received has been nothing but appalling
Zando Reviews & Complaints
Good Day, I have been having trouble viewing items on your website because of the white background. it makes it extremely difficult to view white items of clothing or white shoes because the background is white as well. please could you look into changing the background to something darker when viewing white items? I have attached a picture as example. Thank you.
Zando Reviews & Complaints
Good Morning, A order was place in April 2019, till today i have not yet received the order .After numerous calls and emails it was said i will get a refund (store voucher) its almost end May and still nothing, I have sent emails without any reply, i have contacted the service centre and no one seems to do what needs to be done This is realy bad as the order was paid for already. So why not just give my money back
Zando Reviews & Complaints
I am disgusted by Zandos absolute disregard for customer service. They want to run massive black Friday and Christmas campaigns, yet they don”t have the infrastructure and efficiencies to execute on the expectations they set. I ordered a number of items on the 24th November, used a voucher I had to pay most of it and the difference with my credit card. I was emailed to say 3-5 bus days, and then again emailed to say 5-7 bus days. On business day 7 I called in as my order still only showed as received (not processed) on 4 Dec. They then stated that my delivery time lines changed to 7-9 bus days and I should have received an email. She then assured me they are trying their best to have this delivered by the 7th. On the 6th I got an email that one of the items I ordered was out of stock, and they gave me a refund of R6. After calling in and holding for another 30 mind to speak to yet another incompetent consultant. I was promised I would receive the correct refund and then also receive an escalation path to help my expedite the order of my replacement item. Fast forward to today, The new voucher gives errors, no escalation path received, still waiting for the manager to call me back. Always on another call and never calls back. So I”m out of the item I wanted for my holiday plus no refund. Still to date have not received my original order. I love online shopping but incompetence like this is will cause customers back to Malls. I ordered items from many other reputable e-commerce sites over same period and received all my items within the committed 3 to 5 days RIP Zando – if this is how you treat customers you won”t be around much longer
Zando Reviews & Complaints
I bought a shoe and they delivered the wrong size to me. and i was told i would receive it before Friday. today is Thursday and still received nothing it was for my daughters birthday. the lady has such a attitude. So i want my shoe, i keep calling every time for feedback. they always promise to give feedback but no one phones oh emails nothing. just wondering if this is the service one receives, this is not the first time. it has happened so many times. i am so tired of it. i plan to take this to social media
Zando Reviews & Complaints
I bought a sweater, in any shop rules will be you can exchange within 2-3 days, if no size or item available on same brand, you can exchange it with another but if higher price pay more if lower no refund. But Zando, the rule on sale says: exchange only with size and color item. When I was about to exchange them, there was no available size that I want. But I found one on samw rack 50% off, lower price than what I paid but refuse to exchange for me. says it was their rule. Is there any trade government rules in Cambodia about exchange? There must be so called standard rule. Like what lawyers I have asked said, the company has to change it, as long receipt is there and tag is still on clothes and if no size, can exchange. but refusing. I wonder if government on trade or ministry of trade has its own regulation. These staffs at Zando are stupid, going around the bush. and if ever you ask about size, o no… nothing . ask customer assistance, you be getting reply every 3 hours and still cant help you. Business is easy. Make your customer satisfied not your staff. Life of business is with the customers. Zando BKK 1 and all over cambodia got lots of complaints about rude staffs, guards, not attending customers properly and poor customer service. I say, the zando management or owner has to remove this. They dont have control No one allows to bring in the fitting room more than 5 clothes at time for security purpose. But zando staff doesnt care because most of those are their friends who can just maybe put in their bags and ran off. and no one is looking. Their staff busy on their facebooks, chatting non sense. One sweater will not make me anything. But will make the world know that Zando will one day close its doors because of bad feedbacks and loses because of poor security and staff . Good luck.
Zando Reviews & Complaints
I had ordered an item from zando. An email was sent to me to state that the item would be delivered between Wednesday (18 July 2018) and Friday (20 July 2018). All I was given was an order number and no actual tracking number to track my order. I had arranged with someone to wait for 3 whole days to collect the order, but it did not arrive and neither did I receive a response to say that my item would be delayed or when I could expect it. The following Monday, the delivery guys show up at the given address with the order, without telling me that they would be coming on that Monday, but at this point there was no person to collect the order, after speaking to the delivery guy on the phone, I was told that they would try to deliver the item the next day(Tuesday), however no item gets delivered and I had to contact zando to be told that it would not be delivered on that day, nevertheless I had asked them to please inform me on when it could be delivered. Someone had contacted me to say it would be delivered the next day (Wednesday) I had told the guy to please give me a time line as to when to expect it as I cannot expect someone to be sitting in the house the entire day wondering if they were going to show up or not. I was told that the item would come in the afternoon but again, they show up at the address early in the morning without informing me . . . I completely understand that delivery cannot always be exactly on time, but I is absolutely ridiculous to expect a customer to be cancel their life for 4 whole days wondering whether or not they would be getting their item, the customer service was horrific, the response from the company was terrible, I have ordered many things online, and not a single company has given me such a terrible service in terms of delivery, a simple thing such as informing the customer that the item would not be coming on the initial stipulated date and then specifying a new date could have helped in avoiding this entire situation.
Zando Reviews & Complaints
I have ordered from Zando several times. The first time went smoothly and I was happy with my purchases. Ever since, however, I have been disgusted with their level of customer service. My parcels keep getting delayed, I didn’t receive discount coupons in the promised 24 hours. They are ridiculously slow at responding to emails. My latest order took more than two weeks to arrive, and then it arrived without one of the items. On the app, the item’s status is ‘delivered’. I emailed the next day and am still waiting for a response. Also, much of the information in their product descriptions is incorrect. I don’t think I will ever use them again, nor will I recommend them to others.
Zando Reviews & Complaints
I have returned an item on the 11th of December and i still haven’t received an update on this item or even my refund. Its been almost a month now. I have sent several emails to zando but no reply and i have also tried to call but the number is always busy. I’m not sure of zando has now become a scam company but its vwry difficult to get through them.
Zando Reviews & Complaints
I order 4 pairs of shoes. Paid a lot of money for it. The said I will receive my order between Friday and tuesday. It’s already Wednesday and I haven’t received anything yet. Nobody respond to my emails. I need the shoes today and haven’t ever experience such service with any online shop. When will I receive my shoes because tomorrow is a vacation day and I need it today. This is very dissappointing.
Zando Reviews & Complaints
I ordered a pair of shoes online and made payment within the specified time frame, when I queried a week later about delivery I was advised the order was cancelled due to them having the last one which was damaged. I was credited. The item was again in stock on the website which I used my credits to purchase it and yet again after a few days the item was cancelled again and a credit was automatically applied. Nobody informed me that it was cancelled and why it was cancelled. Shortly thereafter the item was available on the website. I was given a r100 voucher for the inconvenience because there was a delay in “delivery”. That does not make up for the pathetic service I received.
Zando Reviews & Complaints
I ordered a pair of shoes, a scarf and a hang bag from Zando and paid for the items towards the end of June. However, upon delivery 2 days later, I only received the shoes and the scarf. No handbag in sight. I immediately called them and they said their system says the bag was delivered but they will make an enquiry. Since then, 2 weeks down the line, they keep telling me they have sent an email to the supplier and that I should get feedback by the end of the day. It has been the same story everyday and this was quite a price handbag so the least they can do is give me my money back. They don’t even call me, I have to keep phoning them and some of the agents are so rude, they just hang up on me. This has to be the worst online customer service I have ever received. Absolutely disappointing.
Zando Reviews & Complaints
I ordered a Soviet Jeans from Zando – received the order on Monday. The jeans is too small – i logged a return. They then change the status of the return to “contact customer support”… Ever since, I am calling but there is no answer / plus they do not respond to my e-mails…its like they stole my money. The jeans even looks so faded – like a used item. They have my money buy NA
Zando Reviews & Complaints
I ordered an item on the 29/11/2018 at 9am, till date nothing has been received, I tried calling but sat on the line for an hour with no answer, I have never experienced such bad service before and its highly appalling that no one feels the need to respond to any complaints even on their social media pages, I required this item for a work function, if it cannot be delivered today kindly refund my money so I can purchase something else, I would never recommend Zando to any of my friends or family and will post such bad service on my social media to create awareness of the total disregard of customers time and money.
Zando Reviews & Complaints
I ordered boots on the 10/07/2019 at 08.54am, and paid an extra amount for 2 day delivery. I then received an email confirmimng the shipping on tghe same day at 15:02. My delivery was supposed to take place on the 12/07/2019 and nothing arrived, no communication either. I called the contact centre on the 15/07/2019 at 9:30am to get told that they do not know where my order is, the courier company doesnt know either. Then i was told they would contact me after their investigations. i then contacted the call centre again myself later on during the day and they still could not provide any feedback. Then I requested for my order to be cancelled and for my money to be refunded. Today 16/07/2017 still no contact i decide to call the contact centre to find that nothing has not been done with my request, and my refund is not yet processed. I have now spoken to Nomfundo Madlala who is the manager, she has told me she will call me in 30min. As i wait…
Zando Reviews & Complaints
I ordered my item on the 7th October, once delivered it was in fact the incorrect item. I then reported it, after much backwards and forwards of communication. I was requested to submit pictures of the item I received. Which I did. I was then told sorry policy is that we have to arrange a collection of this item, once it arrives at our warehouse, they will inspect it and then they will then arrange to have my correct item delivered. The incorrect Item was eventually collected from me on 24th October, It’s now the 31st October and I am STILL waiting for my item to be delivered. I have received NO communication upon requesitng an update on when I can expect my parcel. I find the service at Zando completely and utterly shocking. There is in fact NO customer services. I WANT MY ORDER!!!
Zando Reviews & Complaints
I ordered some items for the first time vide Order# [protected] from Zando site which were reportedly shipped on August 19Th yet the items appear missing. One of their customer staff, Yulin Arendse advised that he/she was investigating the disappearance of my order yet despite several reminders his/her responses have been intermittent, few and far-in-between. All he/she keeps on telling me is that he/she is expecting an internal e-mail response from their Warehouse as if I ordered e-mails! All my entreaties both individually and corporately have been ignored. Appreciated if you kindly intervene and/or reimburse my money if you cannot fulfill my order.
Zando Reviews & Complaints
I ordered something but cancelled it the same time, zando ships my item after 5 days despite me cancelling the same time. Item arrives a week later. I then had to wait another 16 days for the guys to pick up the stuff It is now gone well over a month and still no refund or feedback Contact no – [protected] does not work at all No body till this day has contacted me or sent me an email after leaving multiple messages to refund me Give me my [censored]ing refund please will never buy or recommend this site to anyone period!
Zando Reviews & Complaints
I ordered two items from Zando on 29 November, and I have still not received it by 11 December, almost two weeks later. This despite sending them three emails and calling their helpline, where I had to hold for thirteen minutes before someone answered the phone. I was told I would receive the items by the next week and I am still waiting. To date, NO ONE has replied to the three emails I sent. I will not be ordering anything from Zando again. They clearly have no idea about customer care. From now on it is Superbalist for me all the way – they are efficient, quick with deliveries, keep you up to date constantly and their refunds are super-fast.
Zando Reviews & Complaints
I placed an order 22nd Dec, payment went through and received confirmation via app. 5 minutes later, received email saying order cancelled as no payment received. I emailed requesting why cancelled as payment has gone through and not been returned, received an automated response. Replied a day later requesting confirmation of order or refund, no reply. I have phone several times just to hold on endlessly listening to the same crap music. No one ever responds. To date I still have not been reimbursed or received the order or had any reply to my several emails. No one answer the phones, they just play music. Wtf?
Zando Reviews & Complaints
I placed an order of black sissy boy court heels and made a payment on the 06/12/2019, today is the 04/01/2020 and I am yet to receive the order. Tried contracting the customer care line twice but after holding for a consultant for so long it has still been in vain because i still haven’t received anything depsite a promise for delivery on the 23/12/2019. I honestly feel violated.
Zando Reviews & Complaints
I placed an order on 17 November. I was given the incorrect size and the item was picked up and returned to the warehouse. To date I have not received my order. I called the call centre on 13 December and was advised that there is a delay at the warehouse and that my I will get my delivery the next day. Nothing yet!!! I am not the line now with your customer care consultant for almost an hour and get told that the item I ordered is sold out. If I did not call to check my order when was I going to get told this???. I have been calling since the 13th and only get toldn this today the 19th. Pathetic service My order number [protected]. I want a refund for my item and for the incovience of constant calls made to your customer care number
Zando Reviews & Complaints
I placed an order on Sun, Dec 16 and made sure all the items were listed as in stock. I”m going away for holiday on Monday 24th Dec and won”t be back for 3 weeks. So I want to use their 3 Hour Delivery option stated below: Must have your order today? R80 will ensure delivery of your order to your door within 3 hours. Only certain Cape Town areas qualify, and orders must be placed before 15:00 on a working week day. Not available for Pay In Store, COD and EFT payment options. I”ve tried calling their call center a few times but there is no answer. So I emailed them on 19th Dec but haven”t gotten no reply. when I look at tracking, the order hasn”t even been processed yet at Zando never mind sent to courier for delivery. Is this just a scam site because I see many people with the same issue? do I need to report this to police?
Zando Reviews & Complaints
I placed an order on the 17th Jan 2020. two of the items I ordered arrived on the 20th Jan. the rest only arrived a week later. after calling to confirm they told me for some reason they have done it that way. I have been in contact via FB on 20th and 24th I also sent emails to the email services and never received any feedback. I have since phoned about trying to get my order confirmed as delivered on the 24t Jan 28th jan 30th Jan 31st Jan 3rd feb now again 04 January. I have sent numerous emails again and still no response. I have a parcels that need to be returned but according to them they are still being delivered. Tehy keep telling me that the problem lies with the delivery department they will update in the next 10 minutes. Never happens. I have logged a return for the one parcel they marked as delivered and now it won’t move past the processing the return. They are not doing anything to help but ignoring the client their behaviour is completely unethical and wrong that they should be treating customers in such a way. Since thier upgrade which took longer than it was supposed to was done they have really dropped the ball with customer service. today the calls to the call center keep dropping I have sent another email to them today. I just want to return the products and get my money back in full. I will not be supporting them again. I am waiting almost a month to confirm my order and get my money back from them. They are doing nothing to help me.
Zando Reviews & Complaints
I placed an order on the 2nd of December, using voucher and paying the excess with my credit card. Payment went through and the vouchers, but they ever logged my order. I don’t even have an order number. I have sent countless of emails including proof of payment and have been on hold on their helpline for ages, using up all my airtime. I am beyond frustrated!!!
Zando Reviews & Complaints
I placed an order on the 8th of August 2018 and the item was in stock so I gave it 5-7 days before contacting. I was told it would be delivered on the 17th which was Friday or 20th being Monday. On the 21st I emailed again to say it was resolved and I would get it today. I never had a problem with any online store and have purchased before from Zando with no problem.
Zando Reviews & Complaints
I placed an order with Zando on 22nd November. I was sent a message the order was dispatched on 4th December, I still haven”t received my order. I have tried calling spending 30min at a time on hold with me eventually having to cut the call. I have tried emailing with no response back. I have purchased shoes for Christmas for my entire family from Zando and paid for it so what do I do now. Zando is the gringe that ruined Christmas for alot of people this year. Disgusted with them
Zando Reviews & Complaints
I placed my order and have been waiting for it for 2 weeks. I send 2 emails got no response not even acknowledgment or apology.I inbox on facebook still no response or acknowledgement. This is the worst online store in the world – advice if you want something for Valentine day 2019 order it now coz heaven knows its gonna take 2 moths to get delivered. I will never buy from them again and I am spreading news to anyone to stay as far as possible from them !
Zando Reviews & Complaints
I placed my order on 23 november 2018 and I have still not received it. I have sent emails and tried to call but no one replies. Please can you either refund my money or let me know where my order is. My friends who placed their orders on the same day have all received theirs but I havent even had the decency of a response and I do not know why you bother with your customer care line as this doesnt work or else you dont have anyone manning the lines.
Zando Reviews & Complaints
I placed my order on the 11th of December, in time to have it delivered before Christmas. I tried to track the order but it is impossible as it has not even been processed on Zando”s side yet. I tried giving them a call, but to no avail as they do not even bother to answer their phones and I also tried emailing but they do not even have the decency to reply. I obviously bought the items to have before Christmas. I also placed an order with Superbalist same day I ordered from Zand and received my package last week. Really I buy online often but the service is pathetic to say the very least!
Zando Reviews & Complaints
I purchased a boot last year while it was on special, it is a winter boot. As winter arrived this year, i started wearing the boot. I got basically 4wears out of the shoe before the stitching came loose. It was collected, and i was told that it was wear and tear. Which ultimately means that the boot has a life span of 4wears? Not to mention the shoe which I had also gotten from Zando this year, the heel was a problem. Because I had already sent the boot back, I thought that i would rather take it to my shoe maker, of which my shoemaker told me that it cannot be fixed because the heel itself is faulty. Customer service is a waste of time, including Ameer, one of the people who responded to me… but only to confirm that their shoes have a limited lifetime. I will no longer purchase from Zando ever again. Their quality has been downgraded, and i will ensure to pass this message on to all. Dont be scammed by their quality
Zando Reviews & Complaints
I requested a refund from Zando ([protected]) on 4 September 2019 and 8 days later no one has contacted me to arrange for a collection of my item. I have made 2 inquiries to Zando’s call centre already and every time they just say they will follow up with an email. This is very pathetic service and no one seems to care to sort out the problem and in the meantime I am stuck with an item I cannot use.