In 2019, Hatfield was opening up Zone Fitness and there was a promotion for students where we will pay R215 per month, the joining fee was R50. I decided to join since I exercise. I was helped by a guy called Ntando. They were still fixing and building the gym so it wasn’t open. Towards the end of the year, I decide to take a gap year which means I won’t be in Gauteng anymore. So I didn’t get a chance to see Ntando. So I visited my best friend in the beginning of 2020 and I saw Ntando, then I explained to him that I’m not in gauteng so I would like to cancel my gym membership before they open and all that. He said he would do it since it isn’t open yet and it will be easy. I thanked and went back to KZN peacefully. Suddenly November of 2020, I get a message that they will deduct their first debit at the end of the Month. So I got confused so I decided to call the Hatfield Zone Fitness to enquiry since I am in KZN. But they don’t answer their calls, they deduct my money and I get annoyed. I try calling again but they don’t answer. So I try calling a different Pretoria Zone Fitness to get help and some lady answered, I explained my situation. She told me I must go to the gym I signed up in and cancel there. I explain that I can’t, I’m not there and I have been trying to contact Hatfield Zone Fitness but they don’t answer my calls. She said that she will get back to me and ended the call rudely. Throughout the whole time of lockdown I’ve been trying to call but no reply and since I’m at home and things are tough with the lockdown and so I can’t just go to pretoria and cancel my gym membership, money is tight plus I’m starting university soon I have no money. Now I get a message that I will handed over to the attorneys for my outstanding balances. And when I call other zone fitness for help they say that they can’t assist because they don’t have my account. And I’m annoyed because i’ve been trying to call but they don’t answer or their lines are busy. I’m highly annoyed with the service I’m receiving because I have been trying to get contact but I haven’t been assisted and I’m stillstilleven forced to even though I haven’t placed a single foot in the gym since it opened. I’m going to Pretoria for school soon and I will go to cancel, hopefully they will be able to do their jobs properly because I’m tired of receiving messages even though I’ve been trying to call and get help, I’m really annoyed. Zone Fitness is the worst. I am disappointed with the assistance i got from Ntando and other members of Zone Fitness. Don’t bother joining.
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