Scott Robinson Chrysler Dodge Jeep Ram

Valerie Gower refuses to honor my Gasp insurance refund. We purchased a Challenger SRT8 from this dealership 2 years ago. I had it refinanced in May 2014. I contacted the dealership on getting a refund for the gap insurance; which I have done and received with every car I have ever owned. Valerie Gower (Finance Manager) told me it would be a two month process to get the refund. Every 2-3 weeks I would email or call her. She would either ignore the communication or say it was still in process. . Once I called her twice on my cell phone but the phone was not answered. I borrowed a friend’s phone and she picked up. This woman is lying and unprofessional and rude for absolutely no reason. One email Valerie Gower sent me included the phrase u201ccomplete for immediate processing.u201d I think u201cimmediateu201d means within a week, two at the most in terms of business days. Last month Valerie told me that she does not have anything to do with the gap insurance refunding. It is done by another woman, who doesn’t speak to customers so I am not allowed to contact that other person. I have not done anything to warrant this treatment! What I am asking for is legal. I gave Valerie Gower every document she asked for. It is now October. A 2 month process has become 5 months long with absolutely no explanation. I have never had a gap insurance refund take more than 3 weeks. I am starting to think that when she receives the gap insurance refunds for customers that she is pocketing all the money. There is no other reason why she would be avoiding me. This is my first time speaking out and stating my displeasure in my treatment. It is unacceptable and I completely undeserving of this “customer service””.”