I have purchased a top auto repair plan with Stanley Safe Club well over a year ago,my transfer case went out on my transmission, to make a long story short i put in a claim, which took 3 weeks and what they told me was shocking!!!!! They told me that the transfer case shift motor was causing the symptoms of my truck grinding while driving,now remind you that when you purchase these warranties to make a claim they ask you to take your vehicle to a certified repair facility who made the diagnosis specifying that the transfer case gears were bad and grinding along with the shift motor, They told me the shift motor brand new was only $49, this is were it gets shocking, they claim they had a technician in there office that can diagnose your vehicle over the phone (huh) and that the ASE certified technician diagnosis is incorrect ,even though Stanley safe club never seen the vehicle. Thats like seeing the doctor over the phone without going to see him or her! Oh i must add i also had a second vehicle that they purposely dropped because another company they contracted through did not honor there business and i ask them why did they drop the coverage, they said because the other company was at fault but yet i loss over $2000 with this company and im disabled. When i called about the diagnosis they didn’t know that I used to be a mechanic before my disability and when i questioned them on there diagnosis they hung up on me WOW! there’s nothing SAFE about Stanley safe club its a RIP OFF do not buy, you have been warned ! They are being investigated !
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