University and Student Shipping Services

University and Student Shipping Services Review 105722

Reviews: 1

1 RATING
(1)

Total views: 4437

Published: 24 November 2022

Posted by: Anonymous

University and Shipping Services is contracted with several colleges and universities to provide delivery of products directly to student dormitories, promising that upon move-in the items will be in the rooms. We shipped three boxes, priority and insured via UPS to their storage warehouse in Illinois as per their instructions. Upon move in two of the boxes for one of our children had arrived, and the third box for our other child had not. We made several phone calls throughout the day to their representative who repeatedly told us the box would be delivered by the end of the day. At 5pm, still without the box (containing all my son’s bedding and essentials for his dorm) we were told to wait for a call to meet the driver somewhere on campus to retrieve the box. Finally we asked for the driver’s number at 6pm. He informed us that he did not have the box and that he had no idea where it was. So our son had no bedding, pillows, etc for his first night in his freshman dorm! It was confirmed that the box had been received by USS so it was not a UPS error. Ultimately USS told us they had no idea where the box was and that they would “take care”” of the cost of replacing it’s contents. We had to spend over an hour shopping for replacements for all the items again at a cost of approx $300. Having spent $200 to ship the box to USS so it would arrive by their required deadline

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