West business Services in San Antonio is a haven for crooked business practices, manipulation, intimidation, and retaliation and sexual exploitation of new employees who are down on their luck, and simply lookig for a place to re-establish themselves in the working class of America. I was once a marketing representative for West as well as a staff member. I have seen many projects and clients come and go due to poor resource and utilization management. I have been approached by several of our clients and asked many questions that should have been answered by upper management. I have been told by many clients and joint client representatives that West lied to them and their upper chain of command in order to get a contract signed, ie. (GE / JCPenney was told that there were enough trainees to meet inbound call volume requirements) Representaives from GE / JCPenney returned to the site unscheduled and unannounced to discover that there were more training classes being conducted without their approval, and without proper training format which resulted in many consumer credit card accounts being cancelled / closed. AT&T pulled their contract due to thefact that there was corporate theft at a staggering level. Upper management staff members were using the personell identification numbers to access and log into the systems to give individuals that they met on the street telephone service via backdoor / parkinglot deals whereby these staff members were giving unlimited long distance to people for cash money. The individuals blamed for this were the innocent “new hire”” marketing reps whose PID(personal identification number)was used to acces the sstem and connect the stolen services. Some of these individuals still work for West! One staff member in particular bacame a roomate with their supervisor who knew full well what he had been up to and his criminal record. Staff members have requested from other staff members that certain employees not be terminated because of the fact that the individual perfomred “”wild”” sexual favors for them and other members of that particular Branch. This is not an isolated incident. Other staff members sell themselves as prostitutes to make extra cash. One upper staff member in particular has a particular taste for dark-skined african american women
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