Wisetronics.com Review 148357

Reviews: 1


Total views: 4483

Published: 10 October 2022

Posted by: Anonymous

When I ordered the camera I spoke to a Kevin. I told him the type of camera that I had (Canon A-1) & that I needed a new one because mine was broke but wanted to make sure that the lenses that I have would work with the Canon Rebel XT EOS 350D. He assured me that they would work. He stated that I would have to focus & zoom the camera manually. He stated that for another $100.00 I could get an extended 5-hour battery with charger. Then he also sold me a memory card for another $100.00. He stated that he would throw in free software as part of the deal. He charged me $69.95 for shipping & handling plus insurance. This is for ground shipping. After receiving the camera I noticed that the camera was not the color that I ordered. I ordered the black body & what I got was a silver body. The battery & charger were packaged as part of the camera package. I called the Manufacturer Canon & spoke with one of their Technicians. I gave him the model number to the camera & the model number of the battery. I asked him if he could confirm that the battery is an extended life battery or is it the standard 2-hour battery. He stated that the model indicates it is the standard battery that is packaged with the camera. I asked him if the charger came with the camera as well & he stated yes. He stated that the software comes with the camera as also. The Canon Technician stated that the set up that I have is the starter package & the only thing it did not come with is a lens or the memory card. He stated that when Canon ships out the camera it comes with the battery, charger & software. He stated that he does not know how the dealers sell it. When I tried to put on my lens it would not attach to the camera. The same day that I received the camera I called Wisetronics.com & went through their prompts for customer service. I spoke with a guy by the name of Mike. I requested to speak with the Manager & he stated that he was the Sales Manager & I would have to call back between 9am & 8pm to speak with the Customer Service Manager. I called Wisetronics the next day & went through the same prompts. Once again I got Mike. I explained to Mike that I was not happy with the purchase of the camera & I wanted to return it. I then gave him all the reasons that are mentioned above. Mike stated that I would need an adaptor to make the lens work with the camera. After checking he could not find one. Mike stated that I would have to pay a 20% restocking fee to return the camera including the freight charges. I once again explained to him that they did not send me what I ordered & I was misled about the lens & the battery. I also explained that they never mentioned anything about a restocking fee. Mike stated that he did not care if I got the camera that I ordered or not. He stated that there was nothing I could do about it. He told me just purchase a lens & use the camera. I advised him that I was going to contact my credit card company & cancel payment & he stated that I would have a hard time proving what I am saying. Mike told me that I could talk to the person who handles their complaints (Tony) which happens to be his cousin. I knew this was a waste of time because the whole thing was a big joke to Mike. The conversation that we had turned into a shouting match & he did not care how I felt about the whole thing, he just laughed. I heard Kevin in the background giving someone the same spill about purchasing an extended battery. Bottom line: they sent the wrong color camera, they misled me about the lenses, and they lied about the battery. Then they wanted to charge me 20% stocking fee to return it. STAY AWAY FROM THIS COMPANY. THEY ARE BAD NEWS. These 3 guys are related & are probably running this scam from their apartment in NY. I could have bought this camera from Best Buy with a lens for less than I paid these jokers. Luis Fort Mill, South CarolinaU.S.A. sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Ripoff Scams, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

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